Monitoring reporting server http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=7114771 2013-05-25T15:07:40Z 2013-05-25T15:07:40Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8152752 2012-10-30T16:23:24Z 2012-10-30T16:23:24Z

Thanks Matt. Let me look into it. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Tuesday, October 30, 2012 11:16 AM To: cdicuser@developer.cisco.com Subject: New Message from Matthew Reiter in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: Monitoring reporting server Matthew Reiter has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- It looks like reporting server state changes are sent to SNMP and syslog, so you can use either mechanism to monitor the state. The reporting server will go into partial service during database purges or if there is a problem communicating with the database that causes messages to be temporarily written to a file on disk. It will also go into partial service if the number of messages in the reporting server's internal message queue gets too high. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/8150537 or simply reply to this email.

Hemal Mehta 2012-10-30T16:23:24Z Matthew Reiter http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8150537 2012-10-30T16:15:35Z 2012-10-30T16:15:35Z

It looks like reporting server state changes are sent to SNMP and syslog, so you can use either mechanism to monitor the state. The reporting server will go into partial service during database purges or if there is a problem communicating with the database that causes messages to be temporarily written to a file on disk. It will also go into partial service if the number of messages in the reporting server's internal message queue gets too high.

Matthew Reiter 2012-10-30T16:15:35Z Ron Nelson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8149415 2012-10-30T14:57:11Z 2012-10-30T14:57:11Z

For us, it is in <[i]CVP SERVER>/Cisco/CVP/logs/CVP<DATE>.  [/i] [i]Here's an example of the line[/i] 944: 10.140.219.31: Oct 21 2012 00:00:02.963 -0500: %CVP_8_5_RPT-1-REPORTING_STATE_CHANGE:  REPORTING Subsystem state changed to RPT SS RPT1 changes its state to Partial Service cause Purge started [id:4001]

Ron Nelson 2012-10-30T14:57:11Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8019566 2012-10-24T20:24:15Z 2012-10-24T20:24:15Z

Ron, I checked the ORM logs and did not find the state being logged. In this case the affected server was the reporting server and I checked ORM logs on that. Do you know what exactly it logs when a change of state happens. I am using CVP 8.5. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Monday, October 22, 2012 2:38 PM To: cdicuser@developer.cisco.com Subject: New Message from Ron Nelson in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: Monitoring reporting server Ron Nelson has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hemal Mehta: All, Is there a real good way to determine when a reporting server goes into partial state, down state etc. Other than looking at ops console manually, what exactly are the services that affect the state ? Also can certain errors cause that. If so what are those ? I am looking to automate the solution. Hemal Depending on what your technology is, you should be able to monitor the ORM logs for device state changes. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/7944123 or simply reply to this email.

Hemal Mehta 2012-10-24T20:24:15Z Reach Company http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7944162 2012-10-22T19:40:08Z 2012-10-22T19:40:08Z

Dears , I'm on vacation starting from 14Oct -24Oct .for assistance please contact my colleagues, Islam Irshaid , at +970 (59) 8080132 email: Islam.Irshaid@hulul.com. shaker khanfar , at +970 (59) 8080100 email: shaker.khanfar@hulul.com Thanks

Reach Company 2012-10-22T19:40:08Z Deepak Gupta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7944145 2012-10-22T19:39:07Z 2012-10-22T19:39:07Z

Hi I am on PTO from 23 Oct 2012 and will have limited access to mails/phone during this time. Please drop me a message and I will respond back to you by 29th Oct 2012. Regards, Deepak Gupta Email: deepagup@cisco.com Phone: +91 9899248292

Deepak Gupta 2012-10-22T19:39:07Z Ron Nelson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7944123 2012-10-22T19:38:10Z 2012-10-22T19:38:10Z

[quote=Hemal Mehta]All, Is there a real good way to determine when a reporting server goes into partial state, down state etc.  Other than looking at ops console manually, what exactly are the services that affect the state ? Also can certain errors cause that.  If so what are those ? I am looking to automate the solution. Hemal [/quote]   Depending on what your technology is, you should be able to monitor the ORM logs for device state changes.

Ron Nelson 2012-10-22T19:38:10Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7114770 2012-09-27T13:40:05Z 2012-09-27T13:40:05Z

All, Is there a real good way to determine when a reporting server goes into partial state, down state etc.  Other than looking at ops console manually, what exactly are the services that affect the state ? Also can certain errors cause that.  If so what are those ? I am looking to automate the solution. Hemal 

Hemal Mehta 2012-09-27T13:40:05Z