Post call survey delay CVP 8.5 http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=7440899 2013-06-18T05:39:51Z 2013-06-18T05:39:51Z Yaw-Ming Chen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7440927 2012-10-09T08:39:13Z 2012-10-09T08:39:13Z

I will be out of office from 10/9 ~ 10/12 . I will return your email as soon as I can. Thanks, Yawming

Yaw-Ming Chen 2012-10-09T08:39:13Z MARIO MEI http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7440898 2012-10-09T08:38:13Z 2012-10-09T08:38:13Z

  Hi all,   We are deploying the Post call survey feature, using UCCE and CVP 8.5.   Our customer complains for a delay of about 4-5 seconds from the agent hung-up and the PCS begin.   In order to reduce this delay, I have found into the SIP.properties file these two parameters that cause the delay:   SIP.Terminating.Pause (default 2000 ms.)   SIP.PostCallSurveyWait (default 2000 ms.)   The first parameter should be a delay after the end of the call and the second is the delay before the begin of PCS. It seems that only the first parameter can be modified through the Oper. Console.   Does somebody have experience with these parameters and does know if it is possible to modify-reduce them (at least the second to 100-200 ms.)?   Thank you  Regards Mario    

MARIO MEI 2012-10-09T08:38:13Z