<?xml version="1.0" encoding="UTF-8"?>
<feed xmlns="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <title>Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General Dis</title>
  <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&amp;threadId=9888369" />
  <subtitle>Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General Dis</subtitle>
  <id>http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&amp;threadId=9888369</id>
  <updated>2013-05-24T11:58:48Z</updated>
  <dc:date>2013-05-24T11:58:48Z</dc:date>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10071833" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10071833</id>
    <updated>2013-01-09T10:28:39Z</updated>
    <published>2013-01-09T10:28:19Z</published>
    <summary type="html">[quote=subrahmanyam juluru]Hi Friends, This is Juluru Subrahmanyam recently we integrated CVP with Nuance Speech Server. At the integration level i also faced same issue "error.noresource". Nuance also not working with CVP. in the voice gateway we changed Accept charset command. try the following configurations these changes are working in my production system.   [u]INVALID ONE:[/u]   MRCP/1.0 5 404 COMPLETE Accept-Charset: charset: utf-8 [u]CORRECT ONE[/u] MRCP/1.0 5 404 COMPLETE Accept-Charset: utf-8 To correct this error we have applied a command mrcp client accept-charset-compliance on the Vxml Gateway .This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter. Regards Juluru Subrahmanyam          [/quote]   Juluru,   That seems to have fixed it. Thanks for helping me out with this and thanks Janine for all your helpful suggestions.   Boyd</summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-09T10:28:19Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10060277" />
    <author>
      <name>subrahmanyam juluru</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10060277</id>
    <updated>2013-01-09T04:23:21Z</updated>
    <published>2013-01-09T04:23:21Z</published>
    <summary type="html">Hi Friends,
This is Juluru Subrahmanyam recently we integrated CVP with Nuance Speech Server.
At the integration level i also faced same issue "error.noresource".
Nuance also not working with CVP.
in the voice gateway we changed Accept charset command.
try the following configurations these changes are working in my production system.
 
[u]INVALID ONE:[/u]
 
MRCP/1.0 5 404 COMPLETE 
Accept-Charset: charset: utf-8
[u]CORRECT ONE[/u]
MRCP/1.0 5 404 COMPLETE 
Accept-Charset: utf-8
To correct this error we have applied a command mrcp client accept-charset-compliance on the Vxml Gateway .This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter.
Regards
Juluru Subrahmanyam
 
 
 
 
 </summary>
    <dc:creator>subrahmanyam juluru</dc:creator>
    <dc:date>2013-01-09T04:23:21Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10046729" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10046729</id>
    <updated>2013-01-08T20:31:05Z</updated>
    <published>2013-01-08T20:31:05Z</published>
    <summary type="html">Boyd, In your NSSserver.cfg file, can you fix this: 
server.mrcp2.osrspeechrecog.cache.maxNumber VXIInteger 4  (where 4 must match the number equal to the number of Nuance OpenSpeech Recognizer (OSR) licenses.  
I believe you have a 0  for the number of licenses there.
If you make a change, restart the nss service and the recognizer service.
 
Also, look at the attached doc from cisco and see if your nuance server looks like it's configured right.      </summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-08T20:31:05Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10046292" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10046292</id>
    <updated>2013-01-08T20:02:40Z</updated>
    <published>2013-01-08T20:02:40Z</published>
    <summary type="html">Boyd,
I just looked over your vg log from the debug mrcp client all and I don't really see any error there. I see the grammar you specify and then I see your TTS. But, I don't see an error coming back from Nuance or being generated by the gateway. 
I think you should try using a pre-recorded audio prompt (just use something that comes from Cisco) and not use any TTS for now.
Use a Digits element (so you know the grammar works).
Turn on the mrcp debug logging and rtsp debug logging on the gateway, capture the logs.
Post the portion of the Nuance recognizer.log and nss.log that is for this phone call only (maybe stop the windows services, delete the nss.log and recognizer.log, restart the services).
Also, post a picture of your Project/Properties/CallStudio/General window. 
 </summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-08T20:02:40Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10041052" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10041052</id>
    <updated>2013-01-08T17:27:02Z</updated>
    <published>2013-01-08T17:27:02Z</published>
    <summary type="html">Boyd,
This gateway config works for me with mrcp v1:
mrcp client timeout connect 10
mrcp client timeout message 10
mrcp client rtpsetup enable
mrcp client session history duration 7200
mrcp client session history records 100
 
You might also try removing (or adding) from the Studio application, under Project/Properties/General - where it indicates Encoding: 
if it currently has 'utf-8' entered, then try removing it (so the setting is blank). If it is currently blank, then pull down the menu and select 'utf-8'
See if those 2 changes have any effect.
 </summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-08T17:27:02Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10025694" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=10025694</id>
    <updated>2013-01-08T10:46:01Z</updated>
    <published>2013-01-08T09:43:25Z</published>
    <summary type="html">[quote=Janine Graves]Did you look at this post on the forum recently? Looks like they had rtsp timeout issues and another bug that Cisco TAC is looking at. http://developer.cisco.com/web/cvp/forums/-/message_boards/message/5315276[/quote]  
Hi Janine,  
I had a look at that fault but was unable to see similar errors in my debug traces.  
The fault below looks very like the problems that I am having  
[url=https://supportforums.cisco.com/thread/2153860]https://supportforums.cisco.com/thread/2153860[/url]  
and I can actually see this in the VGW logs  
[b]*Jan 7 11:30:40.503: //-1//MRCP:/mrcp_response_handler:[/b]
[b] Response from 192.168.0.41:554 failedMRCP/1.0 9 404 COMPLETE[/b]
[b]Accept-Charset: charset: utf-8[/b]    
 
I do not have any Antivirus or Firewall running on the server    </summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-08T09:43:25Z</dc:date>
  </entry>
  <entry>
    <title>RE: New Message from Janine Graves in Customer Voice Portal (CVP) - General</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9976363" />
    <author>
      <name>Hemal Mehta</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9976363</id>
    <updated>2013-01-07T00:19:09Z</updated>
    <published>2013-01-07T00:19:09Z</published>
    <summary type="html">Had a similar issue last year. Had to turn off the McAfee virus protection.  It was causing a issue.
Hemal
________________________________
From: Cisco Developer Community Forums [cdicuser@developer.cisco.com]
Sent: Sunday, January 06, 2013 5:23 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Janine Graves in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: Nuance ASR not working with CVP 9

Janine Graves has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Boyd,
Try turning off the firewall and virus protection on the nuance server.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/9974302 or simply reply to this email.</summary>
    <dc:creator>Hemal Mehta</dc:creator>
    <dc:date>2013-01-07T00:19:09Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9974499" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9974499</id>
    <updated>2013-01-06T23:50:01Z</updated>
    <published>2013-01-06T23:50:01Z</published>
    <summary type="html">Did you look at this post on the forum recently? Looks like they had rtsp timeout issues and another bug that Cisco TAC is looking at. 
http://developer.cisco.com/web/cvp/forums/-/message_boards/message/5315276</summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-06T23:50:01Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9974302" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9974302</id>
    <updated>2013-01-06T23:22:53Z</updated>
    <published>2013-01-06T23:22:53Z</published>
    <summary type="html">Boyd,
Try turning off the firewall and virus protection on the nuance server.</summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-06T23:22:53Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9970770" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9970770</id>
    <updated>2013-01-06T19:19:06Z</updated>
    <published>2013-01-06T19:18:33Z</published>
    <summary type="html">[quote=Janine Graves]? Can you try with a Digits element and set MinDigits to 1 and MaxDigits to 4? Because, often error.noresource indicates that there's an issue with the grammar (or Settings), not an error contacting the recognizer. [/quote]   Hi Janine,    I have tried with a Digits Element but it does not work and I get the error below.   192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:26.725,Digits_01,interaction,audio_group,initial_audio_group 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,element,error,error.noresource 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,exit,    </summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-06T19:18:33Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9967960" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9967960</id>
    <updated>2013-01-06T18:02:23Z</updated>
    <published>2013-01-06T18:02:23Z</published>
    <summary type="html">Hi Janine, I have redeployed the application with the dropdown set to URI but it has made no difference.
 
Here is the output when I put the URI in a web browser.
 
&lt;?xml version="1.0" encoding="UTF-8" ?&gt;
 
[url=http://developer.cisco.com/web/cvp/forums/-/message_boards/message/9888368?_19_delta=20&amp;_19_keywords=&amp;_19_advancedSearch=false&amp;_19_andOperator=true&amp;_19_resetCur=false&amp;_19_cur=2#]-[/url] &lt;result&gt;
 
&lt;status&gt;success&lt;/status&gt;
 
[url=http://developer.cisco.com/web/cvp/forums/-/message_boards/message/9888368?_19_delta=20&amp;_19_keywords=&amp;_19_advancedSearch=false&amp;_19_andOperator=true&amp;_19_resetCur=false&amp;_19_cur=2#]-[/url] &lt;new_data&gt;
 
&lt;element name="[b]Rome[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;FCO&lt;/element&gt;
 
&lt;element name="[b]Amsterdam[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;AMS&lt;/element&gt;
 
&lt;element name="[b]Milan[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;LIN&lt;/element&gt;
 
&lt;element name="[b]London[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;LHR&lt;/element&gt;
 
&lt;element name="[b]Madrid[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;MAD&lt;/element&gt;
 
&lt;element name="[b]Barcelona[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;BCN&lt;/element&gt;
 
&lt;element name="[b]Munich[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;MUC&lt;/element&gt;
 
&lt;element name="[b]Lisbon[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;LIS&lt;/element&gt;
 
&lt;element name="[b]Frankfurt[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;FRA&lt;/element&gt;
 
&lt;element name="[b]Paris[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;CDG&lt;/element&gt;
 
&lt;element name="[b]Brussels[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;BRU&lt;/element&gt;
 
&lt;element name="[b]Istanbul[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;IST&lt;/element&gt;
 
&lt;element name="[b]Dubai[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;DXB&lt;/element&gt;
 
&lt;element name="[b]Riyadh[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;RUH&lt;/element&gt;
 
&lt;element name="[b]Warsaw[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;WAW&lt;/element&gt;
 
&lt;element name="[b]Prague[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;PRG&lt;/element&gt;
 
&lt;element name="[b]Budapest[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;BUD&lt;/element&gt;
 
&lt;element name="[b]Moscow[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;SVO&lt;/element&gt;
 
&lt;element name="[b]Bucharest[/b]" log="[b]false[/b]" type="[b]string[/b]"&gt;BUH&lt;/element&gt;
 
&lt;/new_data&gt;
 
&lt;/result&gt;</summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-06T18:02:23Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9927455" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9927455</id>
    <updated>2013-01-04T19:31:13Z</updated>
    <published>2013-01-04T19:31:13Z</published>
    <summary type="html">[quote=Boyd Lynn]Hi Janine,   You are absolutely right it should be URI instead of Class. (I checked the orginal code) The application has been recompiled for our new site so it may have been set incorrectly then or I may have accidently changed it when getting the screenshot. I have changed it to the correct value and redeployed it. Unfortunately due to other problems on the platform i have been unable to test it.   From memory when i looked at the URI in a web broswer it displayed a list of airport names. I have included the airports.xml file.   This application apparently works fine on a remote site so we have tried to build an image of it on our site. We are using new (virtual) servers with different IP addresses and the latest version of UCCE,CVP and Nuance. We have imported the UCCE scripts and rebuilt the CVP applications.        [/quote]
 
XMl file attached</summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-04T19:31:13Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9927373" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9927373</id>
    <updated>2013-01-04T19:28:21Z</updated>
    <published>2013-01-04T19:28:21Z</published>
    <summary type="html">Hi Janine,
 
You are absolutely right it should be URI instead of Class. (I checked the orginal code) The application has been recompiled for our new site so it may have been set incorrectly then or I may have accidently changed it when getting the screenshot. I have changed it to the correct value and redeployed it. Unfortunately due to other problems on the platform i have been unable to test it.
 
From memory when i looked at the URI in a web broswer it displayed a list of airport names. I have included the airports.xml file.
 
This application apparently works fine on a remote site so we have tried to build an image of it on our site. We are using new (virtual) servers with different IP addresses and the latest version of UCCE,CVP and Nuance. We have imported the UCCE scripts and rebuilt the CVP applications.
 
 
 
 </summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-04T19:28:21Z</dc:date>
  </entry>
  <entry>
    <title>RE: Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9924077" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9924077</id>
    <updated>2013-01-04T18:10:01Z</updated>
    <published>2013-01-04T18:10:01Z</published>
    <summary type="html">Boyd, 
1.Very odd. That's an 'Action' element. And usually the pull-down box would disp.ay 'Class' and a Java class name would be entered on the line below it.  OR, the menu would say 'URI' and a URI would be specified below it. But, in this picture, it says 'Class' but has a uri being displayed. I don't see how that can be working. Are you sure that application works on that system?
2.If you can post what you see in a web browser when you enter that URI, then I'll tell you how to use a Form element to test if that grammar works.
3.What does work right now? Do you know that application on a specific VxmlServer, and a specific VxmlGW, and a specific recognizer work? 
 </summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-04T18:10:01Z</dc:date>
  </entry>
  <entry>
    <title>RE: Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9923675" />
    <author>
      <name>Jose jaime Vazquez</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9923675</id>
    <updated>2013-01-04T17:53:01Z</updated>
    <published>2013-01-04T17:53:01Z</published>
    <summary type="html">[quote=Janine Graves]Sorry, I must've missed those. In the recognizer.log file, I see a couple of interesting things:
 
1) EVNT=SWIcach|MHIT=76|MMISS=14|MSIZE=436|LOCKEDSIZE=86|NENTRIES=7|OVERHEAD=10220|UCPU=15|SCPU=0
MHIT - means that the nuance server is finding recognition grammars in its memory cache  (MMISS means that the grammar was missing from the memory cache) - so you must be specifying external grammars somewhere in the application or the root document or global hotlinks? Are you? And if so, do those work?

2) EVNT=SWIgrld|API=SWIrecGrammarLoad|TYPE=string/2.0|......;inet.urlBase=http://192.168.0.37:7000/CVP/  
Note that the inet.urlBase is set to retrieve grammar files from the VXMLServer's Tomcat (http://192.168.0.37:7000/CVP/). Did you guys configure that? And again, are those external grammars working?
 
3) I don't see the grammar defined by your 3_option_menu in the log file at all.  
 
Comparing the CAG and the NSSserver.cfg you posted, I don't see this stuff (this is copy/pasted from the CAG):
If you are using Nuance Speech Server 5 and/or Nuance Vocalizer for Network 5, make changes to configuration
files for each application. Make the following changes to the Nuance Speech Server 5 configuration file
(NSSserver.cfg):
• Change: server.mrcp1.resource.3.url VXIString media/speechrecognizer
To: server.mrcp1.resource.3.url VXIString /recognizer
• Change: server.mrcp1.resource.2.url VXIString media/speechsynthesizer
To: server.mrcp1.resource.2.url VXIString /synthesizer
• Change: server.mrcp1.transport.port VXIInteger 4900
To: server.mrcp1.transport.port VXIInteger 554
• Change: server.mrcp1.transport.dtmfPayloadType VXIInteger 96
To: server.mrcp1.transport.dtmfPayloadType VXIInteger 101
 
 
 [/quote]   Janine is there a guide for mrcp2 for nss.config file ?? [color=#525252]NSSserver.cfg[/color]
 
 </summary>
    <dc:creator>Jose jaime Vazquez</dc:creator>
    <dc:date>2013-01-04T17:53:01Z</dc:date>
  </entry>
  <entry>
    <title>RE: Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9923491" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9923491</id>
    <updated>2013-01-04T17:45:53Z</updated>
    <published>2013-01-04T17:41:14Z</published>
    <summary type="html">[quote=Janine Graves]Sorry, I must've missed those. In the recognizer.log file, I see a couple of interesting things:   1) EVNT=SWIcach|MHIT=76|MMISS=14|MSIZE=436|LOCKEDSIZE=86|NENTRIES=7|OVERHEAD=10220|UCPU=15|SCPU=0 MHIT - means that the nuance server is finding recognition grammars in its memory cache  (MMISS means that the grammar was missing from the memory cache) - so you must be specifying external grammars somewhere in the application or the root document or global hotlinks? Are you? And if so, do those work? 2) EVNT=SWIgrld|API=SWIrecGrammarLoad|TYPE=string/2.0|......;inet.urlBase=http://192.168.0.37:7000/CVP/  Note that the inet.urlBase is set to retrieve grammar files from the VXMLServer's Tomcat (http://192.168.0.37:7000/CVP/). Did you guys configure that? And again, are those external grammars working?   3) I don't see the grammar defined by your 3_option_menu in the log file at all.    Comparing the CAG and the NSSserver.cfg you posted, I don't see this stuff (this is copy/pasted from the CAG): If you are using Nuance Speech Server 5 and/or Nuance Vocalizer for Network 5, make changes to configuration files for each application. Make the following changes to the Nuance Speech Server 5 configuration file (NSSserver.cfg): • Change: server.mrcp1.resource.3.url VXIString media/speechrecognizer To: server.mrcp1.resource.3.url VXIString /recognizer • Change: server.mrcp1.resource.2.url VXIString media/speechsynthesizer To: server.mrcp1.resource.2.url VXIString /synthesizer • Change: server.mrcp1.transport.port VXIInteger 4900 To: server.mrcp1.transport.port VXIInteger 554 • Change: server.mrcp1.transport.dtmfPayloadType VXIInteger 96 To: server.mrcp1.transport.dtmfPayloadType VXIInteger 101      [/quote]   Janine,   This is how I feel when I ask a question in a foreign language. I can ask the question but don't understand the answer :-(   I'm afraid that I know nothing about this application. I have just been asked to replicate it on another system by the customer and it's been quite a few year since I last used Call Studio and I have never used Nuance.   &gt;&gt;so you must be specifying external grammars somewhere in the application or the root document or global hotlinks?   Is this a hotlink?   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[/img] The directory that it point to has got quite a few GRXML files which I assume are grammars. How do I know if these are working?   I am pretty sure that NSSserver.cfg is ok as it has all the changes requested in the CAG.   Thanks for your patience.</summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-04T17:41:14Z</dc:date>
  </entry>
  <entry>
    <title>Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9919585" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9919585</id>
    <updated>2013-01-04T16:59:34Z</updated>
    <published>2013-01-04T16:59:34Z</published>
    <summary type="html">Sorry, I must've missed those. In the recognizer.log file, I see a couple of interesting things:
 
1) EVNT=SWIcach|MHIT=76|MMISS=14|MSIZE=436|LOCKEDSIZE=86|NENTRIES=7|OVERHEAD=10220|UCPU=15|SCPU=0
MHIT - means that the nuance server is finding recognition grammars in its memory cache  (MMISS means that the grammar was missing from the memory cache) - so you must be specifying external grammars somewhere in the application or the root document or global hotlinks? Are you? And if so, do those work?

2) EVNT=SWIgrld|API=SWIrecGrammarLoad|TYPE=string/2.0|......;inet.urlBase=http://192.168.0.37:7000/CVP/  
Note that the inet.urlBase is set to retrieve grammar files from the VXMLServer's Tomcat (http://192.168.0.37:7000/CVP/). Did you guys configure that? And again, are those external grammars working?
 
3) I don't see the grammar defined by your 3_option_menu in the log file at all.  
 
Comparing the CAG and the NSSserver.cfg you posted, I don't see this stuff (this is copy/pasted from the CAG):
If you are using Nuance Speech Server 5 and/or Nuance Vocalizer for Network 5, make changes to configuration
files for each application. Make the following changes to the Nuance Speech Server 5 configuration file
(NSSserver.cfg):
• Change: server.mrcp1.resource.3.url VXIString media/speechrecognizer
To: server.mrcp1.resource.3.url VXIString /recognizer
• Change: server.mrcp1.resource.2.url VXIString media/speechsynthesizer
To: server.mrcp1.resource.2.url VXIString /synthesizer
• Change: server.mrcp1.transport.port VXIInteger 4900
To: server.mrcp1.transport.port VXIInteger 554
• Change: server.mrcp1.transport.dtmfPayloadType VXIInteger 96
To: server.mrcp1.transport.dtmfPayloadType VXIInteger 101
 
 
 </summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-04T16:59:34Z</dc:date>
  </entry>
  <entry>
    <title>RE: Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9922057" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9922057</id>
    <updated>2013-01-04T16:23:18Z</updated>
    <published>2013-01-04T16:23:18Z</published>
    <summary type="html">[quote=Janine Graves]Boyd,
I don't see any mrcp entries in the gw config. Do you have any?[/quote]
 
Only these
 
mrcp client timeout connect 10
mrcp client timeout message 10
mrcp client rtpsetup enable</summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-04T16:23:18Z</dc:date>
  </entry>
  <entry>
    <title>RE: Nuance ASR not working with CVP 9</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9921993" />
    <author>
      <name>Boyd Lynn</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9921993</id>
    <updated>2013-01-04T16:31:01Z</updated>
    <published>2013-01-04T16:21:06Z</published>
    <summary type="html">[quote=Janine Graves]Hi Boyd, Can you post a screenshot of the Settings tab of your 3-option-menu? Also, can you post the nuance logs? There is a nss.log that shows the licenses, etc. But there's a more detailed log under the SpeechRecognizer directory (I don't remember the name, osr.log?) that shows grammar errors. Thanks, Janine[/quote]   I have attached the screenshot and also the debug from the VGW shown below.
 
CRGW#debug mrcp error
CRGW#term mon
CRGW#
*Jan  4 16:21:37.781: //-1//MRCP:/mrcp_response_handler:   
Response from 192.168.0.41:554 failedMRCP/1.0 10 404 COMPLETE Accept-Charset: charset: utf-8
type=RECOGNIZER curr[RECOGNIZING] last-method[RECOGNIZE ]
*Jan  4 16:21:57.665: //-1//MRCP:/mrcp_response_handler:   
Response from 192.168.0.41:554 failedMRCP/1.0 18 404 COMPLETE Accept-Charset: charset: utf-8
type=RECOGNIZER curr[RECOGNIZING] last-method[RECOGNIZE ]  
I cannot see a file called osr.log but I have loaded the log file for this call that I found under Recognizer</summary>
    <dc:creator>Boyd Lynn</dc:creator>
    <dc:date>2013-01-04T16:21:06Z</dc:date>
  </entry>
  <entry>
    <title>Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General Dis</title>
    <link rel="alternate" href="http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9921767" />
    <author>
      <name>Janine Graves</name>
    </author>
    <id>http://developer.cisco.com/c/message_boards/find_message?p_l_id=&amp;messageId=9921767</id>
    <updated>2013-01-04T16:08:09Z</updated>
    <published>2013-01-04T16:08:09Z</published>
    <summary type="html">Boyd,
I don't see any mrcp entries in the gw config. Do you have any?</summary>
    <dc:creator>Janine Graves</dc:creator>
    <dc:date>2013-01-04T16:08:09Z</dc:date>
  </entry>
</feed>

