CVP can be integrated with RightFax using their Java integration support. You can have a VXML application execute a Java code and pass the necessary parameters to it. The Java code will invoke the appropriate Right Fax API's to send the document out.
After installing RightFax, look for RFJavaInt.zip, possibly at:
\RightFax\Production\xml\java\RFJavaInt.zip
This interface can be used to request static pages on demand as well as dynamic pages that embed custom data into a given template. The parameters are embedded into Word document templates using DocVariable definitions within the word template.
Kamesh
Dear Kamesh,
Your solution is very good but I need you to clearify the use case scenario for Fax on Demand
1. Customer's call route to CVP and select the fax document in the IVR menu.
2. CVP hold the customer's call then CVP use the RightFax Java API to request RightFax to send the fax (that customer selected in the IVR) back to the customer immediately.
3. Customer's call unhold with hear the fax signal. Then customer start receiving the fax
My question is how can we route the fax to the customer immediately w/o customer drop the call?
Best Regards
Winai
