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Connect to External Database using SQL 2005 with IP-IVR 5.0.2

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Connect to External Database using SQL 2005 with IP-IVR 5.0.2
Answer
9/12/08 1:29 AM
Are there any restrictions with IP-IVR version 5.0.2 connecting to External Databases using Microsoft SQL 2005? Any requirements needed to setup to connect to a SQL 2005 database?
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Re: Connect to External Database using SQL 2005 with IP-IVR 5.0.2
Answer
9/12/08 7:05 PM as a reply to John Rosa.
Hi John,
I think you have posted to the incorrect forum. This is the CVP Forum,
not IP-IVR.

Regards,
-Chris
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Re: Connect to External Database using SQL 2005 with IP-IVR 5.0.2
Answer
9/15/08 8:10 PM as a reply to John Rosa.
Could not find an IP-IVR forum section.

I have another question regarding creating the section or what the proper section to use for IP-IVR
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Re: Connect to External Database using SQL 2005 with IP-IVR 5.0.2
Answer
9/16/08 1:00 AM as a reply to John Rosa.
Hi John,
Looks like there is not a forum yet on the CDC for IP-IVR:

http://developer.cisco.com/web/cdc/forums/?src=/forums/thread.jspa%3Fmes
sageID%3D56617

Your best bet is to use the Contact Center forum on NetPro:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unifie
d%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd
%3Ddisplay_messages%26mode%3Dnew%26location%3D.ee6fe12

Regards,
-Chris
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Re: Connect to External Database using SQL 2005 with IP-IVR 5.0.2
Answer
9/18/08 9:31 AM as a reply to John Rosa.
John-

We are doing this very thing now with an external 2005 SQL database (64bit). Just need to install SQL client on IPIVR if running MSDE.
Our setup is:
ICM 7.2.3 (PG is a little buggy...moving to 7.2.4)
IPIVR: 5.0.2
CallManager 6.1.2

Peace,
Michael Clendening
CCIE 6487 (ISP-Dial)
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Re: Connect to External Database using SQL 2005 with IP-IVR 5.0.2
Answer
9/18/08 5:39 PM as a reply to John Rosa.
Chris,

Thanks for the insight on posting on the NetPro site, hadn't thought of that.

Hope they get an IP-IVR section soon on this site though.

John
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Re: Connect to External Database using SQL 2005 with IP-IVR 5.0.2
Answer
9/18/08 5:45 PM as a reply to John Rosa.
Michael,

Thanks for the confirmation on this, more comfortable knowing that I shouldn't run into a problem connecting to external SQL 2005 Database to backend our Self Service apps.

One not for you though, as you mentioned you were moving to 7.2.4 (which we are currently on). In response to a question on 3rd party softwares on the Cisco CCUG site, I received the following note on v7.2.4.

"First off, get to 7.2.5 as quickly as you can. Many bugs uncovered in 7.2.4 with CTI OS."

Just an FYI and thanks for the confirmation, you might want to move directly to 7.2.5 (I'm already looking through it).

John Rosa
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