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Can we kill the call session manually?

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Can we kill the call session manually?
Answer
10/12/04 12:40 AM
Hi,
I am using Audium 3.2 with one port licence. Whenever I register a new URL with a Tellme studio, first page has been fetched and validated on the Tellme browser end. When I actually make a call through telephone, I hear some thing like "Due to high call volume.... please hold."

Due to this problem, I have to restart my webshpere server every time when I register a new URL in the tellme studio.

Is there any way to manually clear the session created by the tellme URL registration page?

Please Help!

thanks
sankar
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RE: Can we kill the call session manually?
Answer
10/12/04 1:23 AM as a reply to Anonymous.
Hi,

As you noticed, while loading a new URL, Tellme fetches the first page. Audium treats this request as a brand new call, hence it opens a port. The session will finally time out, after a given timeout setting in the application, thus release a port.

However, I would suggest using a "dispatcher" page. You can point Tellme to a flat VXML page, containing only goto tag. You can then modify the target of the goto tag locally, hence do not making any changes to TellMe's configuration.

Hope this helps,
Michael
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RE: Can we kill the call session manually?
Answer
1/9/08 6:19 PM as a reply to Anonymous.
Hello,
I have the same question about killing a session. I am using the 2 licence CVP installation to create an application deme, time to time I need to fetch the application URL from browser to have a look to the generated code and it tooks 15 minutes to invalidates the session itself. Is there any command (Admin command) or a URl that I could fire to invlidate/kill the session for a perticular CVP application say Helloworld?
Any urgent reply would be really appreciated.
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RE: Can we kill the call session manually?
Answer
1/9/08 8:41 PM as a reply to Anonymous.
Hi,

Please note that this forum is a community based area and for all urgent, production-affecting issues you should open a TAC case. This site is for general questions, which are not time sensitive.

What that said, you might want to look at the following KB article:

How to test deployed Audium applications in a web browser

While the article refers to the former Audium software, you still can follow the same steps. The only change you need to do is to replace /Audium/Server with /CVP/Server.

Note that as of CVP 4.1, Call Studio comes with a built-in debugger. If you wish to test the functionality of your applications, you might want to use the debugger. While debugger simulates a voice browser, it is not a fully featured one, meaning that you do not have an ASR/TTS engines, so the inputs have to be passed using provided GUI tools.

However, if you wish to view the generated VoiceXML pages, you would still need to use a web browser.

I would suggest looking into the debugger tool, as it might be easier to use than a web browser.

Regards,
Michael
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RE: Can we kill the call session manually?
Answer
1/11/08 4:43 AM as a reply to Anonymous.
Did you know that you can simulate the caller hanging up when using a web browser to test your app? This will free the license.

All you have to do is put audium_action=disconnect right after the ? in the URL you are using.

Example,
http://10.1.78.10:8080/CVP/Server?audium_action=disconnect

Therefore, you won't need to wait for the session timeout to expire.

You could also change your session timeout for each application, by going to the app's 'Project Properties / General Settings' and changing it from 30min or 15 min to something more realistic, like 5 min. This is the amount of time EACH VXML page has to complete, and 5min 'should' be enough time, unless you're taking recordings from callers.

Janine
www.TrainingTheExperts.com
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