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Nuance ASR problem with foreign language

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Nuance ASR problem with foreign language
Answer
6/20/10 4:17 AM
I'm trying to use Russian language Nuance ASR (which I have installed). If i try to specify the utterances the caller can say using Russian keyboard character, the Nuance logs show that it's recogniizing just fine, but I get error.semantic from the VxmlGateway when the Nuance returns a value in Russian alphabet. 
 
Does anyone know a way around this? Is there a Gateway configuration I can use for Russian characters? Or something else that needs to be done?
 
Thanks! Janine
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RE: Nuance ASR problem with foreign language
Answer
6/28/10 8:12 AM as a reply to Janine Graves.
Have no ideas about your question. Maybe you could try to post the question to Voice Gateway forum
http://developer.cisco.com/web/vgapi/forums
 
Or open a SR for looking at the GW logs.
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RE: Nuance ASR problem with foreign language
Answer
7/10/12 7:47 PM as a reply to Tieying Xuan.
Janine,

Did you ever get a resolution to your issue? I am having the same issue.
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RE: Nuance ASR problem with foreign language
Answer
7/10/12 8:54 PM as a reply to Greg Worm.
Hi Dave,
 
This was for someone I was helping.
 
Here's their reply: We did get a fix. The reason for the error was incorrect UTF-8 encoding a recognition result in Russian on the CVP side.
 
Please note Cisco did not provide a patch but with a custom element fixing this error.

This element needs to be inserted after each voice form element with ASR used.

See attached zip with pictures and the java for the custom studio element.
Attachments:
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RE: Nuance ASR problem with foreign language
Answer
7/10/12 11:37 PM as a reply to Janine Graves.
Oops - sorry, I meant to address this to Greg.
Hi Dave,
 
This was for someone I was helping.
 
Here's their reply: We did get a fix. The reason for the error was incorrect UTF-8 encoding a recognition result in Russian on the CVP side.
 
Please note Cisco did not provide a patch but with a custom element fixing this error.

This element needs to be inserted after each voice form element with ASR used.

See attached zip with pictures and the java for the custom studio element.
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RE: Nuance ASR problem with foreign language
Answer
7/11/12 3:00 PM as a reply to Janine Graves.
I will give this a shot.
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RE: Nuance ASR problem with foreign language
Answer
7/11/12 3:39 PM as a reply to Greg Worm.
I think I am getting a different error but I will still try your fix. Here is the offending record in the nuance log. Take a look at the RAWT value. I think that is causing the Gateway to throw an error.

TIME=20120711102002646|CHAN=EPPNILDFAAAMNDOCAAAAAAAB|EVNT=SWIrcnd|RSTT=ok|RENR=count|ENDR=itimeout|NBST=1|RSLT={date:????0723}|RAWT=veintitrés de julio|SPOK=veintitrés de julio|GRMR=GURI1|KEYS=<date conf="570">????0723</date><SWI_confidence conf="0">0</SWI_confidence>|CONF=570|RAWS=-1778.040649|SPMS=es.us_SecondPass2|WVNM=NUAN-18-29-RTWNUA01-EPPNILDFAAAMNDOCAAAAAAAB-utt07-PLAYABLE.wav|MDVR=1609921948|NADP=0|CADP=0|LADP=N/A|MPNM=es-us/models2|DPNM=NA|MACC=NULL|MEDIA=audio/basic;rate:8000|EOSS=1720|DURS=2400|EOSD=2540|BORT=110|EOST=2216|EORT=2247|EOFT=2216|CPRT=851|CPAR=0.258,0.298,-0.021,0.320,0.393,0.017,0.049,1.000,1.000,0.390,-0.646|LA=idle|OFFS=0.000000|SCAL=1.000000|SRCH=SB:0.0,WB:-72.0,PLB:-66.0,SPO:56.0,MA:6000|RSWT=2:1.0000,3:1.0000|RCPU=62|UCPU=48204|SCPU=2511
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Re: New Message from Greg Worm in Customer Voice Portal (CVP) - General Dis
Answer
7/11/12 4:36 PM as a reply to Greg Worm.
Can you try setting the encoding to UTF-16 under project properties in the
studio app?

Sent from a tiny keyboard and screen. Please excuse typos.

-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Wed, Jul 11, 2012 09:39:54 CDT
Subject: New Message from Greg Worm in Customer Voice Portal (CVP) - General
Discussion - All Versions: RE: Nuance ASR problem with foreign language
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RE: Nuance ASR problem with foreign language
Answer
7/11/12 5:04 PM as a reply to Janine Graves.
That is not an option for encoding. I typed it in and the app faild to answer.
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RE: Nuance ASR problem with foreign language
Answer
7/12/12 2:00 AM as a reply to Greg Worm.
Greg,
Can you try setting the encoding to UTF-8 and make sure that on your Nuance server, you've got the NSS configuration set to encoding UTF-8 also.
Janine
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RE: Nuance ASR problem with foreign language
Answer
7/12/12 6:15 PM as a reply to Greg Worm.
Hi Greg,
Did you try setting encoding to UTF-8? I've asked around, and that should fix the problem.
Janine
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RE: New Message from Janine Graves in Customer Voice Portal (CVP) - General
Answer
7/12/12 7:10 PM as a reply to Janine Graves.
I have my app set to UTF-8. I am still looking for the setting in Nuance.

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, July 12, 2012 12:16 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Janine Graves in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: Nuance ASR problem with foreign language

Janine Graves has created a new message in the forum "General Discussion - All Versions":

--------------------------------------------------------------
Hi Greg,
Did you try setting encoding to UTF-8? I've asked around, and that should fix the problem.
Janine
--
To respond to this post, please click the following link:

<http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/6083242>

or simply reply to this email.
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Re: New Message from Greg Worm in Customer Voice Portal (CVP) - General Dis
Answer
7/12/12 8:34 PM as a reply to Greg Worm.
Does setting it just in your app fix the error?

Sent from a tiny keyboard and screen. Please excuse typos.

-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Thu, Jul 12, 2012 13:10:10 CDT
Subject: New Message from Greg Worm in Customer Voice Portal (CVP) - General
Discussion - All Versions: RE: New Message from Janine Graves in Customer
Voice Portal (CVP) - General
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RE: Nuance ASR problem with foreign language
Answer
7/12/12 8:39 PM as a reply to Greg Worm.
Under ProgramFiles/Nuance somewhere. It's called something like - NSSserver.cfg (?)
The setting is server.session.ossrec.nlsml.encoding - it probably says us-ascii and should be utf-8
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RE: Nuance ASR problem with foreign language
Answer
8/2/12 9:02 AM as a reply to Janine Graves.
Hi Greg,

I had faced this problem earlier, but somehow we have managed to get the solution from Cisco.

There is nothing that, you have to change in Nuance configurations. There is a command in gateway which has to be configured to accept UTF-8 character set (UTF-8 used by non-English languages like French, Hindi, and Spanish etc...)

-> If you have any of these IOS's then you are lucky otherwise you might have to upgrade
12.4(24)T5
15.0(1)M5
15.1(1)T4
15.1(2)T4
15.1(3)T4
15.1(4)M
15.2(1)T
Or any later version's
-> Now execute this hidden command on VXML Gateway “mrcp client accept-charset-compliance” (supported only on above mentioned IOS)
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