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Bargein throws noinput event

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Hi,
 
      We are observing a weird issue of noinput event thrown if the menu element is barged in.   We use a menu element with timeout set to 1s and the prompt is about 30s(verbiage + music), basically the caller needs to bargein during the 30s audio and move on to next state, hence we set the timeout to 1s.  But when we bargein, the dtmf keypress is not stored in the buffer and not taking either the nomatch exitstate or the done exitstate.
 
     Is this a usual behaviour of the Voice browser, if timeout it set to 1s,  the bargein dtmf input will not be saved.
 
     thanks in advance for any insights
 
VJ.

what is configured in the Settings tab of the menu element for the DTMF
inputs?
which dtmf key did you press? often the termchar (#) if entered in a
menu will cause a noinput event to occur.
When you talk about the 'timeout' set to 1s, do you mean the Setting
name Noinput Timeout? Are you sure that you included the 's' in the
Noinput Timeout (otherwise milliseconds is assumed).



On 6/23/2010 8:30 PM, Cisco Developer Community Forums wrote:
> NEW USER has created a new message in the forum "CVP - All Versions":
>
> --------------------------------------------------------------
> Hi,
> Â
> Â Â Â Â Â We are observing a weird issue of noinput event thrown if
> the menu element is barged in.  We use a menu element with timeout
> set to 1s and the prompt is about 30s(verbiage + music), basically the
> caller needs to bargein during the 30s audio and move on to next
> state, hence we set the timeout to 1s. But when we bargein, the dtmf
> keypress is not stored in the buffer and not taking either the nomatch
> exitstate or the done exitstate.
> Â
> Â Â Â Â Is this a usual behaviour of the Voice browser, if timeout it
> set to 1s, the bargein dtmf input will not be saved.
> Â
> Â Â Â Â thanks in advance for any insights
> Â
> VJ.
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2305375>
>
> or simply reply to this email.

--
Janine Graves
781-990-1040

Hi Janine,
I'm from the same team.
We have following settings in the Menu:
 
NoInputTimeout  1s
Max NoInput Count 1
Max NoMatch Count 1
Option 1 DTMF   1
Option 1 Value   1
Option 2 DTMF  *1
Option 2 Value  *1
 
Here we wanted to have only DTMF-1 as a valid input.
Actually it is throwing a noinput event for any key press. However it is not consistent and it works fine if we set NoInput Timeout  to 3s or more.
 
Let me know if you need more information.
 
Regards,
Feroz

The problem is in your settings for option 2 Dtmf. You are only allowed to have ONE touchtone listed here.That's the limitation of using the N_Option_Menu elements. Each option can only specify one touchtone. You have two touchtones 'star' followed by '1' (*1)  - you can't do that in a menu element.
 
If you must allow the caller to enter two touchtones, then use the FORM element instead.
 
Janine

I don't think the problem with option-2 DTMF settigns. We have tried in all possible ways. It is working only if we increase the timeout to 3s more.
 
Regards,
Feroz