Hi Phan Anh Tuan,

In the Studio CVP_Subdialog_Return element, you can send things back to
ICM by filling in the setting named Caller Input with a value. In ICM,
this is returned into the ECC variable user.microapp.caller_input.

Or, in that same CVP_Subdialog_Return element, you can fill in the
setting named ExtVxml0 with a value. In ICM, this is returned into the
ECC variable user.microapp.FromExtVXML[0] (this is an array).

Janine



On 10/10/2010 10:49 PM, Cisco Developer Community Forums wrote:
> Phan Anh Tuan has created a new message in the forum "CVP - All Versions":
>
> --------------------------------------------------------------
> Hi all,
> Â
> My scenario: PSTN call --> CVP play "Welcome message", if the caller
> Press 1 --> send to ICM Script to Skill Group 1.
> Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
> if the caller Press 2 --> send to ICM Script to Skill Group 2.
> Â
> On call studio PC, i write a Application and i can get data from the
> caller (press 1 or 2) using "Digit" but i don't know how to* send this
> data back to ICM script to get exactly Skill Group.*
> Â
> I need your help....
> Â
> Â
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2628574>
>
> or simply reply to this email.

--
Janine Graves

In Studio, you should set Caller Input to {Data.Element.Digit_01.value}
. This is easiest to do by pressing the button marked { } next to the
Caller Input setting. Select the element named Digit_01 from the element
menu; select the data name 'value' and then press the button "Add Tag"
near the bottom right of the screen. Then Press OK.





On 10/11/2010 9:54 PM, Cisco Developer Community Forums wrote:
> Phan Anh Tuan has created a new message in the forum "CVP - All Versions":
>
> --------------------------------------------------------------
> Thax for you reply.
> Â
> I have tried, but not successful.
> - In CVP_Subdialog_Return element, i set Caller_input = Digit_01.value
> - Using Call Tracer on ICM, i see that the ECC variable value (the
> value return from CVP Script) /*call.user.microapp.caller_input =
> call.user.microapp.caller_input () --> no CED
> */
> Â
> So if possible, can you give me the configuration.
> Â
> Thax and best rdgs
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2631055>
>
> or simply reply to this email.

--
Janine Graves

hi Janine Graves,
 
Thax for your reply.
 
Yes, i did the same thing on CVP as you do.... but on ICM script, using "set Variable" to get Caller_input from CVP . my configuration is:
- Object type: call
- Object: blank
- Variable: user.microapp.caller_input
- Value: Call.user.microapp.caller_input
 
Behind the set variable, i use "CED" to choose Skill Group. If i use call tracer --> successfull to queue in a skill group. But in step "set Variable" above i get the value on call tracer: Call.user.microapp.caller_input=Call.user.microapp.caller_input(). and if i use IP phone to place a test, unsuccessful.

Do i need change any thing ?

Oh.
The thing you call 'Variable' below is where you want to assign the
value into.
The thing you call Value has the data being returned from Studio.
So you are currently assigning the data coming back from Studio into
itself. It's not being assigned into CED.

Using ICM, ideally, you want to select the Variable: 'Caller Entered
Digits' for assigning the data into. Something like this (I'm not an
ICM expert, so I don't know if this is possible):
- Object type: call
- Object: blank
- Variable: user.microapp.CED
- /*Value: Call.user.microapp.caller_input*/

You may have to do it this way. Use an 'IF' node.
if /*Call.user.microapp.caller_input == 1
*/Then queue to skillset 1.
Else, queue to skillset 2.
/*


*/




On 10/11/2010 10:20 PM, Cisco Developer Community Forums wrote:
> Phan Anh Tuan has created a new message in the forum "CVP - All Versions":
>
> --------------------------------------------------------------
> hi Janine Graves,
> Â
> Thax for your reply.
> Â
> Yes, i did the same thing on CVP as you do.... but on ICM script,
> using "set Variable" to get Caller_input from CVP . my configuration is:
> - Object type: call
> - Object: blank
> - Variable: user.microapp.caller_input
> - /*Value: Call.user.microapp.caller_input*/
> Â
> Behind the set variable, i use "CED" to choose Skill Group. If i use
> call tracer --> successfull to queue in a skill group. But in step
> "set Variable" above i get the value on call tracer:
> Call.user.microapp.caller_input=Call.user.microapp.caller_input(). and
> if i use IP phone to place a test, unsuccessful.
>
> Do i need change any thing ?
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/message/2631092>
>
> or simply reply to this email.

--
Janine Graves

Hi Janine,
 
How would you handle a 5 digit dial plan in CVP. I understand the programming the prompt and subprompt using the sample PlayMenu. Caller calls into the call flow. The greeting states "If you your parties 5 digit extension you dial it at and time" You need allow time for the agent to enter the 5 digits. Plus they have the option to choose the prompts and subprompts. I can do it IPCCE express. We are moving to CVP  and are preprogramming on the ICM AW on the Cisco Unified Communications Contact Center Enterprise.
 
Your help would be greatly appreciated.
 
Dave
 
 

In this scenario, wouldn't it be simpler to do it via a Micro App vs. building out a VXML application? Doing a GetDigits for 5 and let the ICM script route as needed?
Bill

Hi Phan, how did you run this on debug. I see you use the call trace on ICM but how about the CVP side of it? thanks...