Luis Yrigoyen | When you say a campaign, do you mean a dialer campaign? How about using an ICM global variable and using CVP to change its value. I built something like that for one of our customers; they wanted an ON/OFF switch for one of their dialer campaigns. I created a user varaibale in ICM (which shows up under Global.user_NameOfVariable) I then created the logic on CVP to read the value of the variable, set its value to OFF or ON. In the administration script for that particular campaign I added an IF node to check the value of the variable and if ON then skillgroup.CampaignSkillGroup.outboundcontrol = OUTBOUND and if OFF then skillgroup.CampaignSkillGroup.outboundcontrol = INBOUND. |
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