Bill Westby | Genius!!! Forgot all about the admin script capabilities, DUH! Thank you so much Luis!! Bill Westby Office: 1-818.576.3776 www.medtronicdiabetes.com
________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Tuesday, February 08, 2011 7:45 AM To: cdicuser@developer.cisco.com Subject: New Message from Luis Yrigoyen in Customer Voice Portal (CVP) - CVP - All Versions: RE: Updating ICM DB from CVP
Luis Yrigoyen has created a new message in the forum "CVP - All Versions":
-------------------------------------------------------------- When you say a campaign, do you mean a dialer campaign? How about using an ICM global variable and using CVP to change its value. I built something like that for one of our customers; they wanted an ON/OFF switch for one of their dialer campaigns. I created a user varaibale in ICM (which shows up under Global.user_NameOfVariable) I then created the logic on CVP to read the value of the variable, set its value to OFF or ON. In the administration script for that particular campaign I added an IF node to check the value of the variable and if ON then skillgroup.CampaignSkillGroup.outboundcontrol = OUTBOUND and if OFF then skillgroup.CampaignSkillGroup.outboundcontrol = INBOUND. -- To respond to this post, please click the following link:
<http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/3028970>
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