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Logging issue in CVP 8.5
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Hemal Mehta
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Logging issue in CVP 8.5
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8/16/11 8:33 PM
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Has anybody encountered a issue where the call comes in and no activity logs are generated. ICM confirms the call is going to the right vxml server and the IVR is playing the prompts and the flow is going through fine. However not a single line is being generated. This was all working fine so far and suddenly the logs just stopped. Tomcat is up. No disk space issues.
In settings file activity log, error log etc are all enabled. Seeing some weird stuff here......
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GEOFFREY THOMPSON
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RE: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP - All
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8/16/11 9:01 PM as a reply to Hemal Mehta.
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And after 30 mins when the session times out, you will see the activity log. You probably have a missing WAV file which hangs it up.
Regards,
Geoff
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Hemal Mehta
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RE: New Message from GEOFFREY THOMPSON in Customer Voice Portal (CVP) - CVP
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8/16/11 9:44 PM as a reply to GEOFFREY THOMPSON.
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Nope¿ my session timeout is 3 mins. I did not see the logs for 2 hrs until Tomcat restart¿..
Hemal
From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, August 16, 2011 3:02 PM
To: cdicuser@developer.cisco.com
Subject: New Message from GEOFFREY THOMPSON in Customer Voice Portal (CVP) - CVP - All Versions: RE: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP - All
GEOFFREY THOMPSON has created a new message in the forum "CVP - All Versions":
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And after 30 mins when the session times out, you will see the activity log. You probably have a missing WAV file which hangs it up.
Regards,
Geoff
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To respond to this post, please click the following link:
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ilias basha
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RE: Logging issue in CVP 8.5
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8/17/11 7:19 AM as a reply to Hemal Mehta.
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Can you please post the settings in
1
ActivityLogConfig.xml
for <per_call kb_limit> and <by_size mb_limit> tags that are configured.
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