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VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/21/12 10:16 AM
Hi,
 
I am developing a IVR application using Plain VXML. When I tested the application with softphone, it was  working fine . But when i tried with cisco 7985 video phone, prompts are not playing out. Please anyone help me to get this issue fixed.
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/21/12 12:23 PM as a reply to Huthesha K.
. What do you see in the logs ? Do you see any errors ? Post the details from the logs.
Hemal
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/21/12 2:43 PM as a reply to Hemal Mehta.
. What do you see in the logs ? Do you see any errors ? Post the details from the logs.
Hemal



Hi Hemal,
 There is no error. In the router logs, I could see that prompt is being played. But Phone is not able interpret that.    Below is the router log
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/22/12 4:21 AM as a reply to Huthesha K.
I would like to look at the cvp app logs. Can you post that ?
Hemal
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/22/12 7:24 AM as a reply to Hemal Mehta.
Hi Hemal
I am not using CVP application. I am directly invoking VXML page from Gateway.

I have done following configuration in Gateway
1.created a service in gateway service vxmlapp http://172.19.97.14:8070/VXMLApp/index.vxml
2. Created a dial-peer and mapped the above service
dial-peer voice 7001 voip
service vxmlapp
session protocol sipv2
session target sip-server
incoming called-number 9931
dtmf-relay sip-notify rtp-nte
codec g711ulaw

Plz let me know if i am missing something
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/22/12 1:37 PM as a reply to Huthesha K.
Is the output the same for call through softphone as well as hard phone. Can you take a simple vxml page which just plays one audio.
Point to this app and then test with softphone as well as hardphone.
If it plays only with softphone and not with hardphone as with your current app, then we can rule out any vxml related issue. Try that and see what you find.
Hemal
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/23/12 12:49 PM as a reply to Hemal Mehta.
Is the output the same for call through softphone as well as hard phone. Can you take a simple vxml page which just plays one audio.
Point to this app and then test with softphone as well as hardphone.
If it plays only with softphone and not with hardphone as with your current app, then we can rule out any vxml related issue. Try that and see what you find.
Hemal


 
 
Hi Hemal,
 I Tried it .. I have created a VXML app with only one prompt. That time it worked fine with both softphone and hardphone.
But when I added a ASR grammar, I started facing problem with hardphone. But the same application is working fine with softphone.
In hardphone only first prompt before the grammar was palyed out. None of the prompts after accepting the input are being played out. I have attached the vxml app.(I have marked the prompts which are played and not played in hardphone. This application works properly with softphone.).
Thanks,
Huthesh
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Re: New Message from Huthesha K in Customer Voice Portal (CVP) - CVP - All
Answer
3/23/12 1:08 PM as a reply to Huthesha K.
Did you try this with just a dtmf only app? I dont see why the asr would
interfere w/playing audio. Asr is on the receiving side.





Sent from my Verizon Wireless Phone

-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Fri, Mar 23, 2012 11:49:52 GMT+00:00
Subject: New Message from Huthesha K in Customer Voice Portal (CVP) - CVP -
All Versions: RE: VXML application - promtps are not being played out in
Cisco 7985 phone
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/23/12 1:37 PM as a reply to Huthesha K.
Ok, that was a good test then. Can you try this. In the line:

<grammar root="languageSelection" type="application/srgs+xml" version="1.0" mode="dtmf">

change mode to dtmf and try again through softphone and hardphone and let me know what happens.
Hemal
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/23/12 2:15 PM as a reply to Hemal Mehta.
Hi Hemal,

With DTMF its working fine in both softphone and 7985 video phone(hardphone).

What I observed is, in 7985 video phone its gulping some portion of the prompts, but its able to play out the prompt.

Problem occurs only if there is a ASR.

Thanks,
Huthesh
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
3/23/12 2:27 PM as a reply to Huthesha K.
Cool. Are you using Nuance ? Have you verified that ASR is up and running and there are no connectivity issues between gateway and ASR. What do the logs on ASR show.
I
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RE: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP - All
Answer
3/23/12 2:33 PM as a reply to Hemal Mehta.
Turn on debug mrcp tracing on the gateway – may indicate an issue.

Regards,
Geoff
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RE: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP - All
Answer
3/23/12 3:10 PM as a reply to GEOFFREY THOMPSON.
Turn on debug mrcp tracing on the gateway – may indicate an issue.

Regards,
Geoff



I am using Nuance ASR.
 
There is no connectivity issue. I tried debuging mrcp. I have attached the log for both softphone and 7985 video phone
 
 
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RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
4/20/12 10:13 PM as a reply to Huthesha K.
I assume that what you mean is that if you call the IVR application from a softphone you can hear the prompts just fine, but if you call from the 7985 you can't hear anything, correct?
 
If yes, then two things comes to my mind to check first. First, the CODEC used by the video phone? Second, in that same fashion, are you sure there is not a transcoding issue/misconfiguration?
 
And also it would be good to know the details of the callflow. Assuming the IVR is CVP, it is a good guess to say the calls are CUCM originated calls (as meant on the CVP SRND)?
 
Hi,
 
I am developing a IVR application using Plain VXML. When I tested the application with softphone, it was  working fine . But when i tried with cisco 7985 video phone, prompts are not playing out. Please anyone help me to get this issue fixed.
Flag

RE: VXML application - promtps are not being played out in Cisco 7985 phone
Answer
4/20/12 10:19 PM as a reply to Sidney Orret.
Sidney,
Please read through the other threads. I had asked the user to execute certain steps to isolate this issue and based on that the issue was isolated to ASR level.
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