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Control not going back to ICM after calling CVP application

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Control not going back to ICM after calling CVP application
Answer
5/21/12 10:17 AM
Hi,
 
I am using the comprehensive model to call CVP application from ICM . My CVP script is playing fine but after that nothing is happening . The control is not coming back to ICM where I have to route the call to skillgroups based on user entered digits. Although I have used CVP subdialog Start and CVP subdialog Return .
 
Is there a particular configuration which needs to be done to get the control back to ICM script after playing CVP application ?
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RE: New Message from Dipika Gupta in Customer Voice Portal (CVP) - CVP - Al
Answer
5/21/12 2:39 PM as a reply to Dipika Gupta.
>>>Is there a particular configuration which needs to be done to get the control back to ICM script after playing CVP application ?

No. It will exit the GS,Server,V microapp through the success port as long as you have put something in the Caller Input of the Cisco SubDialog return. Make sure you are using the Cisco CVP SubDialog return and not the other one.

Regards,
Geoff
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RE: Control not going back to ICM after calling CVP application
Answer
5/23/12 6:24 AM as a reply to GEOFFREY THOMPSON.
Thanks Geoffrey.
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