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CVP delayed connect, Play Queue music to PSTN

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CVP delayed connect, Play Queue music to PSTN
Answer
6/6/12 5:52 PM
Hey,
 
it might have been the wrong area in the forum, therefor this link again here:
 
http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/5832840
 
Hi all,
 
in Germany we have the legal standard, starting 1.9 of
Sepmtember this year, that the first 120 seconds of call should be for
free for the caller, it least for some special numbers.
 
I have
seen the slides from Paul Tindall on how to delay the connect in CVP. I
guess with the slides and some testing, we could get this working. Or at
least I hope so ;-)
 
What bothers me more is, that the caller
will just hear ringback and will mostly hang up after 20 seconds, as he
does not hear any announcment. My question is: am I able to play
messages to the ISDN, befores sending the ISDN connect? Has anyone
experience in doing that? With the command:
voice rtp send-recv
we can open the media channel in the receiving direction, but does it also work for sending?
 
I
would like to have a custom  TCL and VXML to accept the call without
connecting in UCCE/ICM. I will select an agent, but the meanwhile play a
prompt using CVP.
 
Any advise, idea or suggestion is very much appreciated!
 
Cheers
Flag

RE: CVP delayed connect, Play Queue music to PSTN
Answer
6/6/12 6:48 PM as a reply to Christian Hennrich.
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<!---->Christian,
 
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If your
service provider(s) honour call progress with inband-information in the
progress indicator then there will be a backward voice channel opened and you
should be able to play an announcement that is audible to the caller.
 

To send call progress with PI=8 you need a
simple modification to the bootstrap.tcl script to not just suppress answer (as
shown in the slide deck) but to return the call progress message also. 
 You could also do it using config on the incoming VoIP dial-peer for the
CVP VoiceXML gateway VRU leg but probably simpler to combine it with the minor
tweak to the TCL that you need to do anyway to suppress the connect.
 
Paul 
Flag

RE: CVP delayed connect, Play Queue music to PSTN
Answer
6/11/12 6:06 PM as a reply to Christian Hennrich.
Hi Paul,

thank you for your answer. We are using SIP based CVP in comprehensive mode with UCCE. I can now delay the connect. But I have not done the VXML part, as we only use Micro Apps. My question is, do I need an explicit connect? Can I use Micro Apps with delayed connect? Is your example with delayed connect only in Self Service Mode? We have no VXML Studio license, is there a chance to get this working then?

Currently My ISDN is looking fine, but when the agent gets the call presented and accepts, the call gets disconnected.

13589348: Jun 11 19:00:52.786: ISDN Se0/1/1:15 Q931: RX <- SETUP pd = 8 callref = 0x6DFF
Sending Complete
Bearer Capability i = 0x9090A3
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839F
Exclusive, Channel 31
Progress Ind i = 0x8A81 - Call not end-to-end ISDN, may have in-band info
Calling Party Number i = 0x2180, '68199047707'
Plan:ISDN, Type:National
Calling Party Number i = 0x2183, '68199047707'
Plan:ISDN, Type:National
Called Party Number i = 0xC1, '2214706'
Plan:ISDN, Type:Subscriber(local)
PKPA-VGW-02(config)#
13589349: Jun 11 19:00:52.786: ISDN Se0/1/1:15 Q931: Received SETUP callref = 0xEDFF callID = 0x3BBD switch = primary-net5 interface = User
13589350: Jun 11 19:00:52.798: ISDN Se0/1/1:15 Q931: TX -> CALL_PROC pd = 8 callref = 0xEDFF
Channel ID i = 0xA9839F
Exclusive, Channel 31
13589351: Jun 11 19:00:52.866: ISDN Se0/1/1:15 Q931: TX -> PROGRESS pd = 8 callref = 0xEDFF
Progress Ind i = 0x8188 - In-band info or appropriate now available
PKPA-VGW-02(config)#
13589360: Jun 11 19:01:03.798: ISDN Se0/1/1:15 Q931: TX -> ALERTING pd = 8 callref = 0xEDFF
PKPA-VGW-02(config)#
13589361: Jun 11 19:01:12.766: ISDN Se0/1/1:15 Q931: TX -> CONNECT pd = 8 callref = 0xEDFF
13589362: Jun 11 19:01:12.798: ISDN Se0/1/1:15 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x6DFF
13589363: Jun 11 19:01:12.802: %ISDN-6-CONNECT: Interface Serial0/1/1:30 is now connected to 68199047707 N/A
PKPA-VGW-02(config)#
13589364: Jun 11 19:01:12.810: ISDN Se0/1/1:15 Q931: TX -> DISCONNECT pd = 8 callref = 0xEDFF
Cause i = 0x8090 - Normal call clearing
13589365: Jun 11 19:01:12.862: ISDN Se0/1/1:15 Q931: RX <- RELEASE pd = 8 callref = 0x6DFF
13589366: Jun 11 19:01:12.866: ISDN Se0/1/1:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0xEDFF


Thank you in advance.

BR
Christian
Flag

RE: CVP delayed connect, Play Queue music to PSTN
Answer
6/12/12 2:00 AM as a reply to Christian Hennrich.
Christian,
 
Yes, ISDN looks fine so I'd need to see a sniffer trace from the CVP server.  If you've got one, send it to me directly rather than post it.
There's no fundamental reason why you can't use microapps; if you do need to answer the call after a period of time at IVR you'll have to invoke a bit of external VoiceXML / TCL.
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