Config and Admin Guide:

The following list specifies the order in which the micro-application tries to resolve which mediaserver to use:

1.Media server is specified by the ECC variable: user.microapp.media_server.
When user.microapp.media_server is set to 'mediaserver', the IVR service uses the IP address defined on the gateway as: 'ip host mediserver <IP>'
and 'ip host mediaserver-backup <IP'

2.Global default media server is specified: The global default media server may be specified in the Operations Console by selecting DeviceManagement --> Media Server.
The global default media server will be used by the micro-applications if the ECC variable user.microapp.media_server is missing or empty in the Unified ICMscript.

You should be able to execute 'show run' on the gateway and see the gateway running configuration.

Near the top, if it's been defined in your config, then you'll see:

'ip host mediaserver x.y.z.w'
'ip host mediaserver-backup a.b.c.d'

If you see something else like 'ip host media x.y.z.w' - then you'd assign the word 'media' to the user.microapp.media_server variable in the ICM Routing Script.

If you don't see the above, then go into 'en' and 'config t' mode and just enter the lines above (without the quotes) and test it out. If it works, remember to save it by executing 'wr mem'

1.Media server is specified by the ECC variable: user.microapp.media_server.
When user.microapp.media_server is set to 'mediaserver', the IVR service uses the IP address defined on the gateway as: 'ip host mediserver <IP>'
and 'ip host mediaserver-backup <IP'


Note that this keyword can be anything. It could be “foobar” and the Call Server will first try foobar and then foobar-backup. You would have matching entries on the gateway.

ip host foobar 192.168.0.3
ip host foobar-backup 192.168.0.4

Regards,
Geoff