Dear All,
 
we are developing Standalone CVP development with ASR/TTS Nuance.
The network setup is Call Manager, CVP VXML server, Call Server and Nuance Server for speech regonization
There is no ICM Script and call routing is done through Call Manager.
My doubt is if the user Press '0' I need to transfer/route the call to Customer Care Agent.
we have two agent 8001 and 8002 already configured these two numbers in Call Manager for Customer Care Choice.
How to handle this senario in standalone Application Development?
what are the changes required in the Call Studio Script , Custom Development and Call Manager Side?
Please suggest me good Approch.
 
Regards
Juluri.