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Make Bridge with inbound calls using CVP 8

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Make Bridge with inbound calls using CVP 8
Answer
7/26/12 8:17 PM
Hi folks,
 
Does anyone has already made bridge with two inbound calls at CVP using two different VXML application? The idea is use one call that we'll have the customer and gather the other call that will be  provided by the Right Fax server and make a bridge with this two calls.
 
Thanks!
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RE: Make Bridge with inbound calls using CVP 8
Answer
7/27/12 12:40 AM as a reply to Rodrigo Jose Goncalves Cortines Laxe.
You are asking for functionality typically supported by CCXML. I do not believe you can achieve this using CVP.
Hemal
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RE: Make Bridge with inbound calls using CVP 8
Answer
7/27/12 12:46 AM as a reply to Hemal Mehta.
You could try using this http://developer.cisco.com/documents/10501/307609/Call+Parking+Custom+Element
 
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RE: Make Bridge with inbound calls using CVP 8
Answer
7/27/12 12:58 AM as a reply to Paul Tindall.
I believe that the Call park works only with CVP comprehensive mode and not CVP standalone right ?
Hemal
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RE: Make Bridge with inbound calls using CVP 8
Answer
7/27/12 1:04 AM as a reply to Hemal Mehta.
No, it was built for CVP Standalone although you probably could use it in comprehensive model if you had a use case.
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RE: Make Bridge with inbound calls using CVP 8
Answer
8/1/12 8:00 PM as a reply to Paul Tindall.
Paul,

I implemented the call park element into a test application, but during my tests was not able to pick up the call while it was parked. Could you explain, how can I retrieve this parked call ? My currently development status is: The first call is parked listening to the media and stays until it is exist the call park element using the timeout leg. The second call uses the duplicated DNIS and exits the call park element.

Thanks!
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RE: Make Bridge with inbound calls using CVP 8
Answer
8/1/12 11:08 PM as a reply to Rodrigo Jose Goncalves Cortines Laxe.
I don't fully understand the details of the call flow / scenario you're trying to achieve but I'll try to explain the way the call parking element works.  Firstly, it was built to address the scenario where a caller needs to be connected with another party but via the other party performing a call pick-up rather than a transfer to that party.   You can think of it logically as a call transfer but with the transfer destination calling into the gateway rather than the gateway calling the transfer destination as would normally happen.
 
When you invoke the call park element you specify the number the caller is to be parked-on at the gateway.  That is the number the other party will make a call to in order to pick up that call.   So, the flow is like this:
 
Caller A makes incoming call to DN 1000
Caller A connected to CVP VoiceXML application and in IVR dialogue as normal
Using call park element Caller A is listening to music and parked on DN 2000
Caller B makes a call to DN 2000 and is connected to Caller A
When B hangs-up, control returns to the CVP application just as it would for a bridged transfer
 
You'll hit a duplicate DNIS error if you try to park multiple callers on the same number at the same time as I didn't implement any queuing capability in this version.   It sounds like your second caller is using the same application as the first caller rather than calling the number the first caller is parked on.
 
Paul
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