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Writing straight VXML instead of CVP studio. Impact on reporting

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Writing straight VXML instead of CVP studio. Impact on reporting
cvp cvp vxml application logs activity log cvp vxml browser cuic cisco reporting server
Answer
7/30/12 6:51 PM
If I decide to not use the CVP studio but write VXML myself ( say using a plain vanilla text editor ), are there any impacts on the reporting features provided out of the box by CVP? We would like to retain the full capabilities of the CVP Reporting Server and the Cisco United Intelligence Center and its standard reporting templates. Asking so I do not lose those capabilities if I do not use CVP studio.
 
Second, we would like to log some custom information that is obtained from the user ( like an account number ). Do I just use the standard VXML log element or does CVP provide any custom logging functions for this? In either case, would that data end up in the reporting server database and be available for reporting?
 
Thanks.
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RE: Writing straight VXML instead of CVP studio. Impact on reporting
Answer
7/30/12 7:47 PM as a reply to Chandra Mouli.
If I decide to not use the CVP studio but write VXML myself ( say using a plain vanilla text editor ), are there any impacts on the reporting features provided out of the box by CVP? We would like to retain the full capabilities of the CVP Reporting Server and the Cisco United Intelligence Center and its standard reporting templates. Asking so I do not lose those capabilities if I do not use CVP studio.
 
Second, we would like to log some custom information that is obtained from the user ( like an account number ). Do I just use the standard VXML log element or does CVP provide any custom logging functions for this? In either case, would that data end up in the reporting server database and be available for reporting?
 
Thanks.


You can write using straight vxml.  How do you plan to call the vxml, just within the studio or completely bypass studio and just invoke from ICM?
From my perspective, CVP reporting is ok to have but not a must.  It depends on what you are looking for.  I can get the same information with my own scripts and some other CUIC reports.
Essentially  any call coming through app deployed on CVP vxml server can have the data written to the reporting server.  CVP logging happens because the of the fact you deployed the app on the CVP vxml server and defined the what you want to log.   I am personally like writing low level vxml however working on Cisco platform you may be more at advantage to develop your apps on Studio as it comes with several inbuilt capabilities.  This is from perspective of maintenance, troubleshooting etc.  You can consider using studio and calling your vxml through subdialog or vxml insert.
Hemal
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RE: Writing straight VXML instead of CVP studio. Impact on reporting
Answer
7/31/12 5:38 AM as a reply to Hemal Mehta.
Thanks Hemal. That is helpful. The choice of straight VXML is due to other constraints. I think what we will end up doing is to serve the vxml from a different a HTTP web server and point CVP to fetch the vxml from that URL. That should be OK, right?

Given such a deployment, do you see any issues with logging of custom information ( like the collected account number ) into the reporting database? Will I just use the VXML log tag?

Thanks.
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RE: Writing straight VXML instead of CVP studio. Impact on reporting
Answer
7/31/12 1:15 PM as a reply to Chandra Mouli.
Chandra,

In order to store data into the CVP Reporting Server, you'll have to invoke the VXML from Studio. This is most easily done using the SubdialogInvoke element in Studio.

When your vxml returns to the studio application, you can return data in the namelist attribute of the <return/> statement.

In Studio, that data will be stored into Element Data and will be sent to the Reporting Server automatically.

Alternatively, you can assign the values from Element Data into Session Data variables that you create.

Or use the General tab in the studio elements and execute 'Add to Log' or use custom java to do either of these things.

All these methods (Element, Session, Add to Log) store data to the reporting server. Basically, anything in Studio can be sent to the reporting server, except external VXML.

For data to be sent to the reporting server, you must configure which data to send (for each Vxml Server) through the Operations Console. By default, no application details are sent. You can specify to send Application Details and then configure *.*.*.* for your inclusive filter (send everything to the reporting server).

You should test this out with a simple application and become familiar with the tables and how data is stored there.

Janine
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RE: Writing straight VXML instead of CVP studio. Impact on reporting
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7/31/12 6:20 PM as a reply to Janine Graves.
Chandra,
The data in vxml reporting server is based off what is coming from Studio. Janine has provided some good details. Look at this link and read up about the reporting server.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/configuration/guide/cvp_801_report.pdf

Looks at the section on VXMLtables

you can get the values you want to log and use may be a audio element with silence audio and add to log all the values you want to add.
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RE: Writing straight VXML instead of CVP studio. Impact on reporting
Answer
8/1/12 7:39 AM as a reply to Hemal Mehta.
Thanks very much Janine and Hemal. I think I understand. Let me proceed further with this info and get back here if I have any further questions. You have been very helpful. Thanks again.
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RE: Writing straight VXML instead of CVP studio. Impact on reporting
Answer
10/11/12 8:46 PM as a reply to Janine Graves.
"In order to store data into the CVP Reporting Server, you'll have to invoke the VXML from Studio. This is most easily done using the SubdialogInvoke element in Studio."
"When your vxml returns to the studio application, you can return data in the namelist attribute of the <return/> statement. "
===
So in a deployment in which an external VXML application was invoked using the SubdialogInvoke element in Studio, would the Application Summary Reports (one of the stock Cisco-designed reports for Unified CVP) have any information on what took place within that external VXML application? VXML elements visited, prompts played, etc?
Or does that information only make it to the CVP Reporting Server for VXML built using Call Studio, and not just any VXML "rendered" by the Cisco CVP VXML intepreter?
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10/11/12 8:53 PM as a reply to Rick Pettit.
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10/11/12 8:56 PM as a reply to Rick Pettit.
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