Resources
CVP Resources
Documentation
To get started with buliding voice applications using CVP, make use of the Cisco Unified Customer Voice Portal Solution (CVP) relevant documents available at http://developer.cisco.com/web/cvp/docs.
Development Documents:
User Guide – for Voice Application Developers and Administrator using CVP VoiceXML Server, contains information on how to use CVP VXML Server.
Element Specification Guide – for Voice Application Developers using CVP VoiceXML Server and Studio, contains information on built-in Elements and the how to configure them.
Programming Guide – for Voice Application Developers using CVP VoiceXML Server and Studio, contains information on how to make use of the exposed CVP APIs to build voice applications.
Say It Smart Specification - for Voice Application Developers using CVP VoiceXML Server and Studio, contains information on built-in Say It Smart plugins and the how to make use of them in voice applications.
Element Specification Guide – for Voice Application Developers using CVP VoiceXML Server and Studio, contains information on built-in Elements and the how to configure them.
Programming Guide – for Voice Application Developers using CVP VoiceXML Server and Studio, contains information on how to make use of the exposed CVP APIs to build voice applications.
Say It Smart Specification - for Voice Application Developers using CVP VoiceXML Server and Studio, contains information on built-in Say It Smart plugins and the how to make use of them in voice applications.
Architectural Documents:
Configuration and Admin Guide - contains information on how to deploy and administrate CVP Solution.
Solution Reference Network Design (SRND) - contains guidelines on different CVP Solution deployments.
Installation and Upgrade Guide - contains information on how to install or upgrade components of CVP Solution.
Hardware and Software Specification (BOM) - contains hardware specifications and compatible third party software requirements for components of CVP Solution.
Solution Reference Network Design (SRND) - contains guidelines on different CVP Solution deployments.
Installation and Upgrade Guide - contains information on how to install or upgrade components of CVP Solution.
Hardware and Software Specification (BOM) - contains hardware specifications and compatible third party software requirements for components of CVP Solution.
Training
If you are a Cisco Partner, you can make use of our Cisco Customer Voice Portal Training Course from Partner Education Connection.
1.Open PEC Training at http://www.cisco.com/go/pec.
2.Login with your valid CCO username and password.
3.Launch the PEC.
4.Read and accept the Cisco Partner Education Connection Privacy Policy.
5.Set your Locale and TimeZone.
6.Using the Catalog Search and enroll yourself for the below training courses:
a. Cisco Voice Portal 4.0 Course 1: Technical Overview of CVP.
b. Cisco Voice Portal 4.0 Course 2: Developing a Self Service Application with CVP Studio.
c. Cisco Voice Portal 4.0 Course 3: CVP Voice XML Server Operations and Troubleshooting.
d. Cisco Voice Portal 4.0 Course 4: Creating Custom Components in CVP Studio.
The training courses also involve hands on.
Video Tutorials
The Cisco Customer Voice Portal Developer Tip Video Series is designed to provide the highlights of the architecture, features and functions of Cisco Call Studio and Call Services, Universal Edition (formerly Audium). Please refer http://developer.cisco.com/web/cvp/video.
Downloads
A number of sample applications with tutorials and sample custom elements are available for download at
Message Boards (Forum)
Use the forum http://developer.cisco.com/web/cvp/forums to post your queries/answers on Cisco Customer Voice Portal APIs, read on latest discussions, search for information, and learn-from and help-the developer community.
Wiki
Refer to additional Developer articles in the wiki at http://developer.cisco.com/web/cvp/wikidocs.
Developer Program
Join the Developer Services Program and have a support contract to open a case. For more information please refer http://developer.cisco.com/web/devservices.
For any Program related queries, please email to developer-support@cisco.com
