Getting Started with CVP

  • Access Product

 
Since the API ships with the core software, simply obtain a copy of Customer Voice Portal from an Authorized Technology Partner (ATP) that has a Advanced Specialization in Customer Voice Portal. Use the Advanced Search in the Partner Locator: http://tools.cisco.com/WWChannels/LOCATR/openAdvanceSearch.do. 
 
There are several versions of the software that your ATP can assist you with, including evaluation copies, non-production systems, and for eligible partners, not-for-resale copies. Refer to the Bill Of Materials (BOM).
 
Cisco suggests that you obtain a copy of Unified Call Studio and a copy of either Unified Customer Voice Portal's VXML Server or Call Services Universal Edition to begin developing with CVP.

 

  • Documentation

 

To get started with buliding voice applications using CVP, make use of the Cisco Unified Customer Voice Portal Solution (CVP) relevant documents available at http://developer.cisco.com/web/cvp/docs.

 

  • Training
 
If you are a Cisco Partner, you can make use of our Cisco Customer Voice Portal Training Course from Partner Education Connection.
 
1.Open PEC Training at http://www.cisco.com/go/pec.
2.Login with your valid CCO username and password.
3.Launch the PEC.
4.Read and accept the Cisco Partner Education Connection Privacy Policy.
5.Set your Locale and TimeZone.
6.Using the Catalog Search and enroll yourself for the below training courses:
a. Cisco Voice Portal 4.0 Course 1: Technical Overview of CVP.
b. Cisco Voice Portal 4.0 Course 2: Developing a Self Service Application with CVP Studio.
c. Cisco Voice Portal 4.0 Course 3: CVP Voice XML Server Operations and Troubleshooting.
d. Cisco Voice Portal 4.0 Course 4: Creating Custom Components in CVP Studio.
 
 The training courses also involve hands on.