Call Server

Developer Tips for the Call Server

Agent Reserved
Using the CSIM Call Simulator
Configuring Custom Ringtone Media for SIP Calls
Using the CVP Diagnostic Servlet
Configuring a H.323 refer transfer
Configuring an IP originated call with Type 10 VRU
Configuring Location and VXML Gateway Routing for IP Callers in 7.0.2
Configuring Local Static Routes on a CVP SIP Subsystem
Managing Logging Events
Why does my Prompt not play?
Configuring RONA for CVP
Configuring SIP dial-peer
CVP 7.0.2 Streaming Audio
CVP 7.0.2 Streaming Ringtones
MicroApps Overview
Understanding CVP Patches
Configuring a warm transfer/conference
Licensing CVP Call Server

Agent Reserved, Chris LeBlanc Download

This video explains some tips on how to troubleshoot CVP when the Agent gets reserved but never receives the phone call.

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Using the CSIM Call Simulator, Paul Antinori Download

This video shows how to generate SIP phone calls without having an Ingress GW. This is a call simulator tool that ships with CVP and can be used in a lab environment to test your CVP configurations.

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Configuring Custom Ringtone Media for SIP Calls, Paul Antinori Download

This video shows how you can use a custom ringtone to play while the caller is delivered to the Agent, instead of the ringtone file that is shipped with CVP.

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Using the CVP Diagnostic Servlet, Paul Antinori Download

This video shows the Diagnostic Servlet that is shipped with CVP. It can be used to look at the state of the system and of the CVP Call Server and set logging levels.

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Configuring a H.323 refer transfer, Harun Gadatia Download

This video explains how to configure CVP, IOS and UCCE to perform an H.323 Refer Transfer.

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Configuring an IP originated call with Type 10 VRU, Harun Gadatia Download

This video describes how to configure Communications Manager, UCCE and CVP for a VoIP originated call and CVP as a Type 10 VRU.

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Configuring Location and VXML Gateway Routing for IP Callers in 7.0.2, Paul Antinori Download

This video describes how to configure and route a call in CVP 7.0.2 using Locations based CAC.

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Configuring Local Static Routes on a CVP SIP Subsystem, Paul Antinori Download

This video describes how to configure local static routes on the CVP Call Server using the SIP Subsystem tab in OAMP.

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Managing Logging Events, Seth Katzman Download

This video describes how to configure logging for the CVP Call Server and how to read Call Server log messages.

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Why does my Prompt not play?, Chris LeBlanc Download

This video describes some tips on how to troubleshoot CVP if your prompt does not play.

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Configuring RONA for CVP, Rucha Khisti Download

This video describes the steps to configure Ring On No Answer for CVP.

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Configuring SIP dial-peer, Chris LeBlanc Download

This video describes how to configure a SIP dial-peer for CVP in the IOS configuration.

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CVP 7.0.2 Streaming Audio, Chris LeBlanc Download

This video describes how to configure Streaming Audio for CVP 7.0.2 to play while the caller is listening to music-on-hold. This is an RTSP stream using the Helix Streaming Server.

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CVP 7.0.2 Streaming Ringtones, Chris LeBlanc Download

This video describes how to configure Custom Streaming Ringtones for CVP 7.0.2. Instead of playing a custom ringtone while the call is being send to an agent, you can now play an RTSP stream instead of a .wav file.

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MicroApps Overview, Chris LeBlanc Download

This video describes CVP micro-apps and how to configure them in the ICM Script Editor environment.

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Understanding CVP Patches, Seth Katzman Download

This video describes the CVP patching system and how patches are created and deployed.

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Configuring a warm transfer/conference, Harun Gadatia Download

This video goes through the steps of how to configure a warm transfer or conference with CVP. Goes over Communications Manager, UCCE, and CVP configurations.

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Licensing CVP Call Server, Harun Gadatia Download

This video describes how to deploy a license for the CVP Call Server to get it up and running.