CDN Support Services

Cisco Developer Network (CDN) provides online community support through forums, Frequently Asked Questions, sample scripts, and other self help tools.  Join the CDN Community!

 
Join CDNDeveloper Technology Centers
Each Developer Technology Center in CDN provides access to application and development resources that will help you to realize the power of your Cisco network and the potential of your development capabilities.   These resources include:
 
  • An overview of the interface features, benefits, and business applications
  • A forum where developers can have open discussions on questions and issues specific to the developer interface. This forum is monitored by Cisco Developer Engineers. 
  • Frequently Asked Questions (FAQs) are posted in the forums for easy search capability. 
  • Some Technology Centers also maintain BLOGs for proactively providing pertinent developer information on the specific developer interface.
Unified Communicationsopen access to all developers
Application eXtension Platformopen access to all developers
Contact Center Solutionsrequires a CDN membership
Wireless/Mobilityrequires a CDN membership & special licensing
Network Services and Managementrequires a CDN membership & special licensing
Contact Center Reportingself-service only - no formal support available

 

 

 
Join CDNCisco Developer Community
You can also leverage the knowledge base and the collective experience of the Cisco Developer Community to resolve your issues. 
  • Read commentary from subject matter experts within Cisco in our blog area
  • Access repositories of best practices, tips & tricks and other information in the wiki
  • Join a conversation and provide your own valuable input in our discussion forums.

 

 
 
Join CDNTraining Seminars
CDN offers a series of technical seminars. These technical seminars will cover Application Programming Interfaces (APIs) and Software Developer Kits (SDKs).  New seminars will be added on a regular basis, so check often. 

 

 
Join CDNSupport for Development Only Subscription
For development issues and questions that cannot be addressed through these services, CDN also offers members the ability to open support cases with our development engineering team utilizing Cisco’s case tracking application. 
 
For CDN Community Members:  This service is available as an annual fee-based subscription. 
Pricing:  This fee varies by theater. 
 
For CDN Technology Partners:  This service is included in your CDN Technology Partner memberships. 
 
 
CDN Support for Development Only Subscription: 
 
  • CDN support provides access to support services ONLY for development issues using the product APIs, protocols and interfaces offered in CDN.
  • Support is standard business hours (see our Service Level Commitments)
  • Our engineers do not support Cisco core product hardware or software issues.
CDN Support Benefits:
 
  • An annual CDN Support for Development Only Subscription support subscription with entitlement to open 3 support cases for CDN Technology Center interfaces. (Entitlement does NOT include Cisco core product or software support – see details below.)
  • A CDN Contract number that provides access to the online Cisco Case Open Tool for case tracking and management.
  • Download Software tool access to "guest-entitled" downloads only.**
  • Additional support case packs can be purchased as needed. 
  • Renew your membership and any unused cases will be rolled over into the next annual term.
  • Any case that is identified by developer support as a defect (bug) within the Cisco product will not be applied to the available case balance.
**Your CDN contract only provides access to the Download Software tool for “guest-registered” images.  “Contract-registered” images/downloads require the appropriate product/software support contract to access.  If there is a lock image next to the download, you will not be able to access.
- Software products: no access
- Versioned product upgrades: no access
- Product patches/updates/downloads: yes
 
 
Access to this PDF requires a CDN contract number to be associated with your CCO profile.

 

 

 

 
Join CDNCisco Support vs. Support for Development Only Subscription

CDN Support for Development Only Subscription: 

 
  • CDN support provides access to support services ONLY for development issues using the product APIs, protocols and interfaces offered in CDN.
  • Support is standard business hours (see our Service Level Commitments)
  • Our engineers do not support Cisco core product hardware or software issues.

Cisco Product Support

  • Cisco Product Support is provided by the Technical Assistance Center (TAC) to customers who have purchased the appropriate support contract with Cisco.
  • Depending on the level of hardware or software support purchased, support includes product maintenance releases, upgrades, and replacement.
  • It DOES NOT include development support for the product APIs, protocols or interfaces.
  • For details on the Cisco product support options available, please visit the Technical Services web site at http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/serv_category_home.html.
  • Support can be purchased through your Cisco Partner Reseller. To find a Cisco Partner - http://tools.cisco.com/WWChannels/LOCATR/openBasicSearch.do