Optimizing Customer Relationships
Cisco's Enterprise Contact Center solution provides a set of Cisco tools that help contact center management to configure, administer and monitor contact center operations. These tools simplify operation and optimization, giving managers more time to assess their overall service to customers. In leveraging this service creation environments, applications such as ICM Script Editor, CVP Studio, and IP IVR Application Editor offers the following benefits.
- Enhances productivity and profitability for customers and customer service agents through new IP-based applications such as integrated multimedia queuing.
- Improves contact management for customers on an enterprise-wide basis, centered on a single set of business rules and supported by normalized consolidated reporting.
- Allows better deployment of staff by establishing geographic independence of both agent resources and IP-based application servers through the ubiquity of IP transport
