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RE: Call answered state is not shown on Cisco Supervisor desktop

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Call answered state is not shown on Cisco Supervisor desktop
Answer
4/28/10 12:06 AM
Dear All,
 
We are using CUCM 7.0 and UCCX 7.0. We use extension mobility feature to enable users to take calls from off shore for a client in the US. We are experiencing an issue like when a call is taken by an agent, Cisco Supervisor dektop doesn't show that the call has been answered. Instead is stays in the status call is reserved. Could you please let me know how to get rid off this issue?
 
Many thanks,
Sujin
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RE: Call answered state is not shown on Cisco Supervisor desktop
Answer
4/28/10 1:11 AM as a reply to Sujin Jebakar.
I believe this will be an item for the Cisco TAC UCCX team to resolve.  Assuming you can reproduce the issue by doing E/M login/logout via the on-phone services app, this will remove the API/application from the equation and preclude any confusion when TAC investigates the issue.
 
 
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