Call answered state is not shown on Cisco Supervisor desktop http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=2149187 2013-05-23T12:02:59Z 2013-05-23T12:02:59Z David Staudt http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2147198 2010-04-28T01:11:52Z 2010-04-28T01:11:52Z

I believe this will be an item for the Cisco TAC UCCX team to resolve.  Assuming you can reproduce the issue by doing E/M login/logout via the on-phone services app, this will remove the API/application from the equation and preclude any confusion when TAC investigates the issue.    

David Staudt 2010-04-28T01:11:52Z Sujin Jebakar http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2149186 2010-04-28T00:06:26Z 2010-04-28T00:06:26Z

Dear All,   We are using CUCM 7.0 and UCCX 7.0. We use extension mobility feature to enable users to take calls from off shore for a client in the US. We are experiencing an issue like when a call is taken by an agent, Cisco Supervisor dektop doesn't show that the call has been answered. Instead is stays in the status call is reserved. Could you please let me know how to get rid off this issue?   Many thanks, Sujin

Sujin Jebakar 2010-04-28T00:06:26Z