I am very pleased to announce that Cisco Finesse 8.5(3) is now released and ready for production use!!!

Ordering Guide:
http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf

User Guides are here: http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html

CTI-OS/CAD/Finesse detailed feature comparisons, presentations, and other useful documents:
https://communities.cisco.com/docs/DOC-19536

Do you have a candidate customer? If so, contact me and let's talk it through. Let Cisco help you make sure your first Finesse deployment is successful!

Ted Phipps
tephipps@cisco.com
Cisco Finesse Product Manager