Excitement is building in "Finesse-land". We are about a month away from our first production release and the team is very busy putting the finishing touches on the release. I know that some of you are feverishly building gadgets for Finesse. I look forward to seeing what you build. As I've stated many times, if you build something, please tell me. I will help you publicize it as much as I can including showing it during customer briefings and posting it on both our internal and customer-facing sites.
We have a new developer release available for you here:http://developer.cisco.com/web/finesse/docs
This requires a fresh install and CCE 8.5(3). If you don't have CCE 8.5(3), your agents won't be able to log in. This has a lot of new functionality compared to our last developer release including:
-Call and ECC Variables (API Only)
-Wrap-Up during the call
We are still finishing up some functionality including conference, client failover, call variables through the UI, and silent monitoring.
I did a "Top of Mind" session on Finesse including an overview of the 8.5(3) release, details on deployment, demo, and roadmap. I encourage you to view the webex recording if you have time:https://communities.cisco.com/docs/DOC-18361
Cisco Finesse Product Manager