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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:

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AgentId from user object
user agentid
Answer
2/8/12 11:13 PM
Is there any method for getting the AgentId off the user object?
 
I know the following exist.
 
user.getExtension()
user.getFirstName()
user.getLastName()
 
But I have been unable to locate one for the AgentId (both numeric and text). Do they exist?
 
Flag

RE: AgentId from user object
Answer
2/8/12 11:16 PM as a reply to Kevin Pickard.
Forget about the numeric one....just realized it is getId(). But I would still prefer the text agent login.
Flag

RE: New Message from Kevin Pickard in 2385312 - General Questions: AgentId
Answer
2/8/12 11:17 PM as a reply to Kevin Pickard.
You might be able to get it from, finesse.gadget.Config.id



From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, February 08, 2012 5:14 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Kevin Pickard in 2385312 - General Questions: AgentId from user object



Kevin Pickard has created a new message in the forum "General Questions":

--------------------------------------------------------------
Is there any method for getting the AgentId off the user object?

I know the following exist.

user.getExtension()
user.getFirstName()
user.getLastName()

But I have been unable to locate one for the AgentId (both numeric and text). Do they exist?

--
To respond to this post, please click the following link:

<http://developer.cisco.com/web/finesse/forums/-/message_boards/view_message/5120566>

or simply reply to this email.
Flag

RE: AgentId from user object
Answer
5/24/12 3:48 PM as a reply to Kevin Pickard.
The following works for me:

var userData = user.getData();

var loginId = userData['loginId'];
var loginName = userData['loginName'];
var extension = userData['extension'];
Flag

RE: AgentId from user object
Answer
1/22/13 1:58 PM as a reply to Kevin Pickard.
In the same way can I get the Agent's IP phone Number & Callers Phone Number?
Flag

RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:
Answer
1/22/13 3:56 PM as a reply to Absaar Javed.
The Dialog object has all participants media addresses.
Flag

RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:
Answer
1/23/13 8:25 AM as a reply to David Lender.
Is it possible that a gadget retrieves participants information, and then send this information to another gadget for further manipulation?
Flag

RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:
Answer
1/23/13 2:52 PM as a reply to Absaar Javed.
Yes you can communicate between gadgdets. See the SampleGadget_Hubtopic in the Sample gadgets on the Documentation page of the Finesse CDN Dev Center here
http://developer.cisco.com/web/finesse/documentation
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