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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: New Message from Kevin Pickard in Cisco Finesse - General Questions: RE

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Finesse 9.1
finesse 9.1 ucce 9.0 nfr kit
Answer
2/13/13 2:32 PM
How do we go about getting a copy of Finesse 9.1? I can not find it on the fullfilment centre (mediuscorp.com) website. We have the "Unified Communications 9.0 Software Partner Bundle Offer Kit". We want to upgrade the Finesse part though to 9.1. Also does the 9.1 version have any dependencies on newer versions of UCCE or CM or can we use it with out existing 9.0 setup?
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RE: Finesse 9.1
Answer
2/13/13 2:39 PM as a reply to Kevin Pickard.
I did find a place (software.cisco.com) to download it from now but I still need the info regarding compatibility with the 9.0 versions of UCCE & CM. Thanks.
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RE: New Message from Kevin Pickard in Cisco Finesse - General Questions: RE
Answer
2/13/13 3:09 PM as a reply to Kevin Pickard.
Per the Finesse Installation and Configuration Guide here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_911/installation/guide/CFIN_BK_UFD3A6DA_00_installation-and-getting-started-911.html

Cisco Finesse Release 9.1(1) supports Cisco Unified Contact Center Enterprise (Unified CCE) 9.0(1) only.
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RE: Finesse 9.1
Answer
2/13/13 3:41 PM as a reply to David Lender.
Thank you David.
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