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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: iFrame can get information from Dialog object?

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iFrame can get information from Dialog object?
fineese iframe object
Answer
2/22/13 9:06 AM
Hi All,
When I run an application inside iFrame on Finesse desktop, can the application within the iFrame access information from dialog and other finesse objects? like call variables?
If so, how? :-)
Padd
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RE: iFrame can get information from Dialog object?
Answer
2/22/13 9:26 AM as a reply to Taveewat Chantaraseno.
Application running inside an iFrame can access Values of attributes associated with dialog or user objects.
One way is to pass values via application url in the form of a query string.
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RE: iFrame can get information from Dialog object?
Answer
2/22/13 9:48 AM as a reply to Absaar Javed.
Thanks Absaar,
How application inside the iFrame identify itself when requesting attribute values from dialogs or user objects? Would Finesse knows about the session request from iFrame? 
Could you please give a short sample?
Regards,
Padd
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RE: iFrame can get information from Dialog object?
Answer
2/22/13 9:53 AM as a reply to Taveewat Chantaraseno.
For that you have to subscribe to finesse notifications via pubsub, so that you can get required values on a particular event;
For other part how to connect a third party application with finesse you need to see this post:
http://developer.cisco.com/web/finesse/community/-/message_boards/view_message/12215720
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