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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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RE: iFrame does not resize on tabs not in focus on login

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iFrame does not resize on tabs not in focus on login
Answer
2/26/13 6:36 AM
If you create a second tab from the home tab in finesse, the gadget does not resize correctly unless you are viewing that page when you refresh it. For instance I have 3 tabs. Home, Manage Call, and Employee Utilities. Gadgets in the Employee Utilities do not resize on login. I have to switch to that tab ad refresh the page. Then that tab is ok and the home tab is not.   If I move the gadgets to the Home tab from the Employee Utilities tab, they resize correctly on login.
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RE: New Message from CHARLES SMITH in Cisco Finesse - General Questions: iF
Answer
2/26/13 3:00 PM as a reply to Chuck Smith.
There is a new feature that was added in Finesse 9.1(1) to finesse.containerservices that provides an event when the tab the gadget is on becomes visible. You can use this event to resize the gadget when the tab becomes visible. For an example of the “tabVisible” handler, see the CUIC sample gadget.
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RE: New Message from David Lender in Cisco Finesse - General Questions: RE:
Answer
2/26/13 3:39 PM as a reply to David Lender.
Here is how to use the TabVisible event:

containerServices = finesse.containerservices.ContainerServices.init();
containerServices.addHandler("tabVisible", function(){
clientLogs.log("Gadget is now visible");
});
containerServices.makeActiveTabReq();
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RE: iFrame does not resize on tabs not in focus on login
Answer
2/26/13 7:06 PM as a reply to David Lender.
Stole the code from the CUIC.js file provided on CDN. Worked like a champ! Thanks!!!!
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