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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Non-gadget sample proxy

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Non-gadget sample proxy
Answer
2/27/13 8:55 AM
I need to run finesse non-sample gadget in the following environment:
Non-sample gadget is hosted on my localhost.
Finesse is hosted on a remote server , say x.x.x.x
I have configured localhost apache server according to the file provided.
I am getting 500 error.
Can I get some help to use that non-gadget sample in finesse desktop/
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RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:
Answer
2/27/13 2:40 PM as a reply to Absaar Javed.
Using the non-gadget sample requires setting up a proxy to proxy requests to the finesse server. As the sample documentation states, Cisco cannot provide support for setting up your proxy. The sample apache configuration file is for informational use only. It is not supported by Cisco.
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RE: New Message from David Lender in Cisco Finesse - General Questions: RE:
Answer
2/27/13 3:04 PM as a reply to David Lender.
My guess would be your issue has to do with Apache configuration of the modules.

You have to make sure all the modules that need to be uncommented are. For example:

LoadModule proxy_http_module modules/mod_proxy_http.so


I also suggest you go through apache config file and make sure you have replaced all the location specific information.

For example:

DocumentRoot "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/htdocs"

Should be replaced by the path to your Apache htdocs

Allow from 10.86.139.39

Should be replaced with the IP address of your Finesse server

Etc.

If you have done all these things and you are still getting an error, I have no further advice.
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RE: Non-gadget sample proxy
Answer
6/6/13 8:06 AM as a reply to David Lender.
Is there an Web Serivices API or any other way which allows an agent to attend calls from a third party application instead of finesse default call control gadget ?
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RE: New Message from Absaar Javed in Finesse - General Questions: RE: Non-g
Answer
6/6/13 1:52 PM as a reply to Absaar Javed.
I am not sure what you mean by an “agent to attend calls from a 3rd party application”. Finesse only allows you to handle calls from UCCE (or UCCX in Finesse 10.0)
Finesse does have a WebServices API that allows you to create an application outside the Finesse agent desktop to handle UCCE agent state and call control.
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RE: New Message from Absaar Javed in Finesse - General Questions: RE: Non-g
Answer
6/6/13 2:01 PM as a reply to David Lender.
By attending call I mean that : whenever I receive a call, instead of attending the call from finesse desktop call control gadget button, I receive the call notification in a third party application and then I attend call from that app' (Obviously by using some web service if any).
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RE: New Message from Absaar Javed in Finesse - General Questions: RE: New M
Answer
6/6/13 2:07 PM as a reply to Absaar Javed.
You can create your own Finesse gadget using the finesse javascript library to receive a call (dialog) notification. You wouldn’t use the Finesse web service inside a Finesse gadget.
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RE: Non-gadget sample proxy
Answer
6/12/13 10:59 AM as a reply to David Lender.
In finesse there are skill groups which are known as Queues.
Is there any finesse web service which allow to access the list of agents assigned of a particular skill group ?
Flag

RE: New Message from Absaar Javed in Finesse - General Questions: RE: Non-g
Answer
6/12/13 1:56 PM as a reply to Absaar Javed.
There is not a Finesse web service API that allows an application to access the list of agents assigned to a particular skill group (queue). There is, however, the Get Queue List for User which allows an application to list all of the queues assigned to a particular user.
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