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RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:

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Non-gadget sample proxy
Answer
2/27/13 8:55 AM
I need to run finesse non-sample gadget in the following environment:
Non-sample gadget is hosted on my localhost.
Finesse is hosted on a remote server , say x.x.x.x
I have configured localhost apache server according to the file provided.
I am getting 500 error.
Can I get some help to use that non-gadget sample in finesse desktop/
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RE: New Message from Absaar Javed in Cisco Finesse - General Questions: RE:
Answer
2/27/13 2:40 PM as a reply to Absaar Javed.
Using the non-gadget sample requires setting up a proxy to proxy requests to the finesse server. As the sample documentation states, Cisco cannot provide support for setting up your proxy. The sample apache configuration file is for informational use only. It is not supported by Cisco.
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RE: New Message from David Lender in Cisco Finesse - General Questions: RE:
Answer
2/27/13 3:04 PM as a reply to David Lender.
My guess would be your issue has to do with Apache configuration of the modules.

You have to make sure all the modules that need to be uncommented are. For example:

LoadModule proxy_http_module modules/mod_proxy_http.so


I also suggest you go through apache config file and make sure you have replaced all the location specific information.

For example:

DocumentRoot "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/htdocs"

Should be replaced by the path to your Apache htdocs

Allow from 10.86.139.39

Should be replaced with the IP address of your Finesse server

Etc.

If you have done all these things and you are still getting an error, I have no further advice.
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