Blogs

Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

Showing 1 - 5 of 22 results.
Items per Page 5
of 5
First Previous Last

Forums

« Back

Updating Finesse 9.1.1 User Interface

Combination View Flat View Tree View
Threads [ Previous | Next ]
Updating Finesse 9.1.1 User Interface
user interface ui
Answer
2/28/13 9:13 PM
All,
I'm new to using Finesse and jQuery, and I've been tasked to build a Gadget as well as adjust the Finesse UI. I'm now comfortable with creating a gadget, but I'm not clear on how I can update the Finesse UI? I tried using CSS selectors to find and update textual links or button text in the main Finesse Desktop layout, but it doesn't seem to work from within the gadget. Is this currently possible? If so, can I get a simple example of how to perform a simple update of some button text, or move a button? I  tried $("#signout-text).text()  = 'test' but that didn't work.
Thanks!
Claudio
Flag

RE: Updating Finesse 9.1.1 User Interface
Answer
3/11/13 4:09 PM as a reply to Claudio Illanes.
Claudio Illanes:
All, I'm new to using Finesse and jQuery, and I've been tasked to build a Gadget as well as adjust the Finesse UI. I'm now comfortable with creating a gadget, but I'm not clear on how I can update the Finesse UI? I tried using CSS selectors to find and update textual links or button text in the main Finesse Desktop layout, but it doesn't seem to work from within the gadget. Is this currently possible? If so, can I get a simple example of how to perform a simple update of some button text, or move a button? I  tried $("#signout-text).text()  = 'test' but that didn't work. Thanks! Claudio
Hi David et all, Is there any feedback on this question? Is it possible and permissible to update the Finesse UI components from a gadget? Thanks, Claudio
Flag

RE: Updating Finesse 9.1.1 User Interface
Answer
3/12/13 8:22 PM as a reply to Claudio Illanes.
Claudio,
There is no support for modifying the Finesse UI, either the desktop frame, or the Finesse gadgets.  You may create YOUR OWN gadgets using the supplied finesse javascript library, but modifying the Finesse gadgets is not supported.  David
Flag

Collateral


No files available