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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Error after upgrade to 9.1

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Error after upgrade to 9.1
Answer
3/4/13 3:19 PM
Successfully upgraded a system from 9.0 to 9.1 but receiving an error with the call control gadget after an agent logs in.
-----START-----
There were issues rendering this gadget.
org.apache.shindig.common.xml.XmlException: The element type "meta" must be terminated by the matching end-tag "". At: (20,3)

http://localhost/desktop/gadgets/CallControl.xml
-----END-----
The rest of the UI is OK.  Agent can sign in / out, change state, show reserved for an incoming call.  Call control gadget, as normally seen, is not visible at all.  Happens with both Firefox and IE 8.
-Andrew
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RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: E
Answer
3/4/13 3:23 PM as a reply to Andrew Higgins.
An issue with the CallControl gadget is a Finesse product issue. Suggest you open a TAC service request on the Finesse desktop.
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RE: Error after upgrade to 9.1
Answer
3/4/13 4:05 PM as a reply to David Lender.
Problem resolved.  It was pointed out that the install guide for 9.1 calls out a change to the default layout.
http://localhost/desktop/gadgets/CallControl.xml
Needs to be changed to...
http://localhost/desktop/gadgets/CallControl.jsp
That is something we typically expect to see in the release notes.
-Andrew
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RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: R
Answer
3/4/13 4:22 PM as a reply to Andrew Higgins.
Good to hear. I have opened doc defect CSCue92671 on the release notes to call out the change in the default layout to CallControl.jsp
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