Log In
Developer Network
Technologies
Join the Network
Member Services
Events & Community
Finesse Developer Center
Overview
Documentation
Community
Blogs
Cisco Live Update
Theodore Phipps
17 May 2013
"Installing" the Finesse CUIC sample gadget
David Lender
16 Apr 2013
Getting Started with Finesse Gadgets
David Lender
16 Apr 2013
SampleGadget_WebService posted
David Lender
27 Mar 2013
SampleGadget_Logging gadget posted
David Lender
26 Feb 2013
Showing 1 - 5 of 22 results.
Items per Page 5
Page
(Changing the value of this field will reload the page.)
1
2
3
4
5
of 5
First
Previous
Next
Last
Forums
Message Boards Home
Recent Posts
Statistics
Answer
(
Unmark
)
Mark as an Answer
« Back to General Questions
Error after upgrade to 9.1
Threads [
Previous
|
Next
]
Andrew Higgins
Posts:
26
Join Date:
3/7/09
Recent Posts
Error after upgrade to 9.1
Answer
3/4/13 3:19 PM
Mark as an Answer
Submit
Reply with Quote
Quick Reply
Successfully upgraded a system from 9.0 to 9.1 but receiving an error with the call control gadget after an agent logs in.
-----START-----
There were issues rendering this gadget.
org.apache.shindig.common.xml.XmlException: The element type "meta" must be terminated by the matching end-tag "". At: (20,3)
http://localhost/desktop/gadgets/CallControl.xml
-----END-----
The rest of the UI is OK. Agent can sign in / out, change state, show reserved for an incoming call. Call control gadget, as normally seen, is not visible at all. Happens with both Firefox and IE 8.
-Andrew
Sign in to vote.
Flag
Please sign in to flag this as inappropriate.
Top
David Lender
Posts:
167
Join Date:
4/4/08
Recent Posts
RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: E
Answer
3/4/13 3:23 PM as a reply to Andrew Higgins.
Mark as an Answer
Submit
Reply with Quote
Quick Reply
An issue with the CallControl gadget is a Finesse product issue. Suggest you open a TAC service request on the Finesse desktop.
Sign in to vote.
Flag
Please sign in to flag this as inappropriate.
Top
Andrew Higgins
Posts:
26
Join Date:
3/7/09
Recent Posts
RE: Error after upgrade to 9.1
Answer
3/4/13 4:05 PM as a reply to David Lender.
Mark as an Answer
Submit
Reply with Quote
Quick Reply
Problem resolved. It was pointed out that the install guide for 9.1 calls out a change to the default layout.
http://localhost/desktop/gadgets/CallControl.xml
Needs to be changed to...
http://localhost/desktop/gadgets/CallControl.jsp
That is something we typically expect to see in the release notes.
-Andrew
Sign in to vote.
Flag
Please sign in to flag this as inappropriate.
Top
David Lender
Posts:
167
Join Date:
4/4/08
Recent Posts
RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: R
Answer
3/4/13 4:22 PM as a reply to Andrew Higgins.
Mark as an Answer
Submit
Reply with Quote
Quick Reply
Good to hear. I have opened doc defect CSCue92671 on the release notes to call out the change in the default layout to CallControl.jsp
Sign in to vote.
Flag
Please sign in to flag this as inappropriate.
Top
Collateral
No files available