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RE: Error after upgrade to 9.1

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Error after upgrade to 9.1
Answer
3/4/13 3:19 PM
Successfully upgraded a system from 9.0 to 9.1 but receiving an error with the call control gadget after an agent logs in.
-----START-----
There were issues rendering this gadget.
org.apache.shindig.common.xml.XmlException: The element type "meta" must be terminated by the matching end-tag "". At: (20,3)

http://localhost/desktop/gadgets/CallControl.xml
-----END-----
The rest of the UI is OK.  Agent can sign in / out, change state, show reserved for an incoming call.  Call control gadget, as normally seen, is not visible at all.  Happens with both Firefox and IE 8.
-Andrew
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RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: E
Answer
3/4/13 3:23 PM as a reply to Andrew Higgins.
An issue with the CallControl gadget is a Finesse product issue. Suggest you open a TAC service request on the Finesse desktop.
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RE: Error after upgrade to 9.1
Answer
3/4/13 4:05 PM as a reply to David Lender.
Problem resolved.  It was pointed out that the install guide for 9.1 calls out a change to the default layout.
http://localhost/desktop/gadgets/CallControl.xml
Needs to be changed to...
http://localhost/desktop/gadgets/CallControl.jsp
That is something we typically expect to see in the release notes.
-Andrew
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RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: R
Answer
3/4/13 4:22 PM as a reply to Andrew Higgins.
Good to hear. I have opened doc defect CSCue92671 on the release notes to call out the change in the default layout to CallControl.jsp
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