We are looking to get feedback from new and existing Finesse Developers on the types of training, sample gadgets, and other materials you are looking for relating to creating Finesse gadgets/applications.
Please provide your input here. 

Charles, thanks for your input.

Look for a SampleGadget_Webservice sample gadget to be available soon which will show how to use the gadget.io.makerequest to have the Finesse server proxy an http GET request.

I am not sure what you mean by an example SQL gadget. Can you elaborate? Neither the Finesse gadget javascript nor Web Services API supports SQL.

Nor is there a method to launch an external application via Finesse gadget javascript or WebServices API.

Perhaps you are thinking the gadget.io.makerequest is more powerful than it actually is. For a full definition of the gadget.io.makerequest see the OpenSocial documentation (The Finesse Desktop supports OpenSocial Core Gadget Specification 1.1.) the makerequest is defined here
http://opensocial-resources.googlecode.com/svn/spec/1.1/Core-Gadget.xml#gadgets.io.makeRequest


David

Juluri,

Most of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesse and if you can’t find what you need, let us know.

For an overview of Finesse and creating Finesse gadgets http://developer.cisco.com/web/finesse/technical-overview

You will need a Finesse and UCCE lab. Getting started with that is defined here http://developer.cisco.com/web/finesse/getting-started-guide

Once you are able to work with the Finesse Agent desktop and the Cisco supplied gadgets, and are ready to develop your own gadgets, start with the Finesse Javascript Library by downloading it from the tools folder on the documentation page http://developer.cisco.com/web/finesse/documentation

The Finesse 9.1(1) version of the finesse javascript library is in finesse_javascript_library_and_samples_9.1.1.zip
Unzip the file and you will see a Gadget and Non-Gadget sample directories.
Copy the files from Finesse_9.1.1\samples\GadgetSamples to your 3rd party web server where you will be hosting your custom gadgets. (You can have the Finesse server host your gadgets by following the directions in Chapter 10 of the Finesse Developer Guide)

Then you will need to add the sample gadget to your Finesse Layout XML. For information on modifying the default layout see the Finesse Developer ppt here https://communities.cisco.com/docs/DOC-28452 and the Finesse Administration Guide
For the finesse gadget sample you will be adding something like
<gadget>http://<IPaddress>/3rdpartygadget/files/SampleGadget.xml</gadget>

There is a presentation on creating a Finesse gadget here https://communities.cisco.com/docs/DOC-28452

Next try downloading and installing the other sample gadgets in the Sample Gadgets directory. You might start with Screenpop.zip
You can see a video on how to modify the screenpop gadget to screenpop your own url here: http://developer.cisco.com/web/finesse/videos

That should get you started. If you have any questions you can post them here or in a new thread.

David

Helo David,

Very recently our company made a decision to purchase CISCO Finesse to implement server side CTI solution so that it can work  with our thick Visual Basic DeskTop  Agent facing application.

Our current CTI solution is is based CISCO CTIOS 7.1.1 toolkit.

Question:

Please let me know  whether we should go for  CISCO Finesse with our thick clients or not. If it  is, then please let me know whether you have any sample application that I can see how to use.

Actually, we need  get rid of Client side intallation. Recently I have gone through the term CTIOS Web Service solution. Could you please explain the following things:
Difference between  CTIOS Web Service and CISCO Finesse.
For CISCO Finesse solution, whether CISCO FINESSE will replace the existing CTIOS servers.
 
 

Here is a feature comparison between CAD,CTIOS, and Finesse
http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps11324/product_bulletin_c25-695211.html