A user (agent) can NOT be part of more than one team.

From the SampleGadget_Final that comes with the Finessse javascript library, here is an example:

document.getElementById('userId').innerHTML = user.getId();

Plus there is an API in finesse 9.1.1 "Dialog - Make a consult call request", its URI is "http://<server>/finesse/api/Dialog/<dialogId>", now if we have to make a consult call to one of the users from a given list, how do we get the "dialogId" of that user whom we want to transfer our call, inorder to complete the above API's URI.(the person transfering call is a non-administrator user).

You do not use the dialogId of the user to make the consult call request to. You specify the media address of the destination.

You should receive a list of dialogs which contains the dialog object in the XMPP message which contains the uri which has the dialog ID

See the Chapter on Cisco Finesse Notifications in the Cisco Finesse Web Services Guide. You will receive a Dialog notification when something changes to the User’s list of dialogs.
(When they login, each agent is automatically subscribed to the following notification feeds, where {id} represents the agent
ID for that agent:
• User - /finesse/api/User/{id}
• Dialogs - /finesse/api/User/{id}/Dialogs

From the Dialog object (see Dialog – Get Dialog) there is a uri

<Dialog>
<uri>/finesse/api/Dialog/12345678</uri>
…
</Dialog>

Yes.  they should be added as supervisors to multiple teams in CCE, and then the drop-down team selector in the Team Performance gadget will show the teams that they can supervise.

You can get the dialogs for a user (agent) by using the authentication credentials of an Administrator, not a Supervisor.

The concept of administrator as super user is not currently supported.

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, April 11, 2013 9:45 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Absaar Javed in Finesse - General Questions: RE: Can a User be part of more than 1 team?

Absaar Javed has created a new message in the forum "General Questions": -------------------------------------------------------------- Can an Administrator subscribe to the dialogs of users(agents/supervisors) via open AJAX hub so that administrato can receive all the dialogs of users he/she is subscribed to? as I am able to access the dialogs of users with administrator credentials but I am still unable to subscribe to users' dialog using administrator credentials.
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