Hi,
We are trying to do a screenpop in Finesse using BAAccountNumber but unfortunately dialog.getMediaProperties() returns an empty array.
Finesse version used is 9.1. Are we missing something? Please let us know.
Note : we could see the value of BAAccountNumber, BABuddyName, Campaign etc in the callcontrol jsp page
 
Thanks
Hari
 

Hi David, Thanks for the response. I am able to use the Screenpop gadget but the value of the CallVariable1 is displayed as NULL on the search screen  . Instead of CallVarible1 if i use BAAccountNumber it says "undefined". i have attached the screenshots for your reference. In addition to this, i am also attaching the Finesse javascript js file for your reference. Please let me know if i am doing anything wrong.   Thanks Hari

Attachments:

FinesseScreenshots.rar (443.5k)

Hi,
I am also facing similar issue unable to take outbound variable BAStatus, BABuddyName, BAAccountNumber  using dialog.getData().mediaProperties inside NewDialog but other call variables(variable 1-10) able to get.
handleNewDialog = function (dialog) {        
mpData = dialog.getData().mediaProperties;        
console.log("Call Variables:" + JSON.stringify(mpData));
}  
 
Thanks,
--Arul

  Arul, are you seeing the BA variables in the CallControl gadget?  If you are, you can look at the console in the debugger and see the contents of the Dialog object.  Can you copy and paste that here?

I am baffled.  I looked at the javascript for CallControl.js  (you can look at this too in the debugger) and it has this code for displaying the BA variables:

 

var callvars, columns, headerMPName, headerMPValue = "", partRows, callType = dialog.getCallType(), count, callCheckValue, BANames, BAStatus;

if (_layoutMap) {

BANames = ["AccountNumber", "BuddyName", "Campaign", "DialedListID", "Response", "Status", "TimeZone"];

callvars = dialog.getMediaProperties();

columns = _layoutMap.columns;

headerMPName = _layoutMap.header.mediaProperty;

if (headerMPName) {

headerMPValue = callvars;

}

BAStatus = "BAStatus";

if(callvars.BAStatus) {

_showBA = true;

}

else {

_showBA = false;

}

 So the callcontrol gadget is using callvars.BAStatus to determine whether or not to display the BA variables.
Since in your environment the call control gadget IS displaying the BA variables, the gadget must be checking the BAStatus variable, but I don’t see the BAStatus variable in your console output.
Also, your participant actions are null and with the dialog state of “Alerting” there should be an “ANSWER” action available
Can you try answering the call first and then showing me the Dialog display from the CallControl gadget from the console? 
It should look like: 
 
12:49:20: CallControl : {"content":"/finesse/api/User/41005/Dialogs<Update>\n  <data>\n    <dialogs>\n      <Dialog>\n        <associatedDialogUri></associatedDialogUri>\n        <fromAddress>41006</fromAddress>\n        <id>16785433</id>\n        <mediaProperties>\n          <DNIS>41005</DNIS>\n          <callType>AGENT_INSIDE</callType>\n          <callvariables>\n            <CallVariable>\n              <name>callVariable1</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable2</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable3</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable4</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable5</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable6</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable7</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable8</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable9</name>\n              <value></value>\n            </CallVariable>\n            <CallVariable>\n              <name>callVariable10</name>\n              <value></value>\n            </CallVariable>\n          </callvariables>\n          <dialedNumber>41005</dialedNumber>\n        </mediaProperties>\n        <mediaType>Voice</mediaType>\n        <participants>\n          <Participant>\n            <actions>\n              <action>ANSWER</action>\n            </actions>\n            <mediaAddress>41005</mediaAddress>\n            <mediaAddressType>AGENT_DEVICE</mediaAddressType>\n            <state>ALERTING</state>\n            <stateCause></stateCause>\n          </Participant>\n          <Participant>\n            <actions>\n              <action>UPDATE_CALL_DATA</action>\n              <action>DROP</action>\n            </actions>\n            <mediaAddress>41006</mediaAddress>\n            <mediaAddressType>AGENT_DEVICE</mediaAddressType>\n            <state>INITIATED</state>\n            <stateCause></stateCause>\n          </Participant>\n        </participants>\n        <state>ALERTING</state>\n        <toAddress>41005</toAddress>\n        <uri>/finesse/api/Dialog/16785433</uri>\n      </Dialog>\n    </dialogs>\n  </data>\n  <event>POST</event>\n  <requestId></requestId>\n  <source>/finesse/api/User/41005/Dialogs</source>\n</Update>"

 
Thanks lot David i am able to get inside _processCall