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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Testing Events

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Testing Events
Answer
8/9/10 9:05 PM
All,
 
Our DE team uses two tools to test the API's.  These tools are POSTER and PIDGIN.
 
Poster (https://addons.mozilla.org/en-US/firefox/addon/2691/) allows you to input a URL and check the response.  In our Developer Guide, you'll notice that all of our API's are accessible via URL, so to test a particular API, you should simply need to copy and paste the URL from the Developer Guide, add the mandatory fields via name/value pairs, and update the URL with the server IP Addr of your Agent Web Services box.  When you send the URL, you will see a response in the Poster Window of the JSON object response.  Again, this should be very similar to the sample responses in the Developer Guide.
 
PIDGIN allows you to see events as documented in the Developer Guide.  For example, if you use Poster to subscribe to call events, you should be able to use your Cisco IP Phone to place a call to an agent.  When you do you should see the call events in the PIDGIN Window.
 
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