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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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BRK-3061 Sample

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BRK-3061 Sample
Answer
2/1/11 3:09 PM
TBD
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BRKCCT-3061 Sample Code
Answer
2/2/11 3:21 AM as a reply to Theodore Phipps.
Attached are files from Cisco Live 2011 London BRKCCT-3061 sessions. Please do not hesitate to ask questions on the forum or via e-mail (darko@cisco.com).
 
Thank you very much for attanding!
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RE: BRK-3061 Sample
Answer
10/13/11 4:09 PM as a reply to Darko Zlatic.
Hi Darko

I have found your sample gadget on the Finesse developer forum but would like to know if you have any instructions in using this?

http://developer.cisco.com/web/finesse/forums/-/message_boards/view_message/3003423

I know it isn¿t a supported gadget but wanted to use it as a starting point for creating our own gadgets. If you do not have anything for this one is there any other basic examples you could provide?

I have also seen CUIC and Socialminer embedded in Finesse on one of the flash demos. Do you know if this will be out of the box functionality when Finesse is released?

Thanks,

Matt
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RE: BRK-3061 Sample
Answer
10/26/11 3:44 PM as a reply to Matthew Page.
Matthew,

This example was used in relation BRK-3061 session on Cisco Live 2001 in London and it work with Finesse 8.5.1. Current version is 8.5.3 and this sample won¿t work with it. Also, to run this sample, you need gadget container ¿ as presented on the session, I have used Liferay (see liferay.com). You can also strip gadget related header and extract pure HTML that will work on any other web page, like I have shown on the session the example with SugarCRM. Keep in mind that you need to have your own proxy that will let the browser feel it works with the same domain. Since you haven¿t attended the session, you may find some useful info how to set it up in with Cisco Ajax XMPP library (http://developer.cisco.com/web/xmpp/).

If you check documentation for Finesse 8.5.3 you will find detailed description on how third party gadgets could be included in Finesse Desktop. I don¿t think SocialMiner and CUIC gadgets will be part of out-of-box Finesse Desktop, but with documentation I mentioned you should be fine to get them configured.

Bottom line, I would encourage you to read 8.5.3 documentation, new version also come with inter-gadget communication support based on OpenAjax¿ Stay tuned for official samples (I was told those are coming soon) and consider attending CDN session on Cisco Live, if you can.

Good luck with your development!

Darko
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