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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Interaction between Finesse desktop and the gadget embedded

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Interaction between Finesse desktop and the gadget embedded
Answer
6/30/11 7:52 AM
We are already having an application to interact with the CTI server and provide functionalities similar to Finesse to the agent. (like, call, accept,hang up, hold etc..). All related data to the calls are saved in the application database.
 
But if we move to Finesse desktop agent and embed rest of the features of the exisisting application as a gadget in the Finnesse, then how will I get the data of the calls.
 
What i understood from the documentation, is that the alternative is to create a customized application and interact with Finesse through web services. In this approach the customized application will have all the controls, but then I dont see any advantage in moving to Finesse, as our current application is already working.
 
Please provide some inputs on the above points.
 
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