Matthew,
This example was used in relation BRK-3061 session on Cisco Live 2001 in London and it work with Finesse 8.5.1. Current version is 8.5.3 and this sample won¿t work with it. Also, to run this sample, you need gadget container ¿ as presented on the session, I have used Liferay (see liferay.com). You can also strip gadget related header and extract pure HTML that will work on any other web page, like I have shown on the session the example with SugarCRM. Keep in mind that you need to have your own proxy that will let the browser feel it works with the same domain. Since you haven¿t attended the session, you may find some useful info how to set it up in with Cisco Ajax XMPP library (
http://developer.cisco.com/web/xmpp/).
If you check documentation for Finesse 8.5.3 you will find detailed description on how third party gadgets could be included in Finesse Desktop. I don¿t think SocialMiner and CUIC gadgets will be part of out-of-box Finesse Desktop, but with documentation I mentioned you should be fine to get them configured.
Bottom line, I would encourage you to read 8.5.3 documentation, new version also come with inter-gadget communication support based on OpenAjax¿ Stay tuned for official samples (I was told those are coming soon) and consider attending CDN session on Cisco Live, if you can.
Good luck with your development!
Darko
