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Cisco Live Update
Theodore Phipps
| 17 May 2013
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Finesse Developers,
Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.
There are two Finesse sessions this year:
BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
BRKCDN1001- Programming with the Finesse API
...Read More
"Installing" the Finesse CUIC sample gadget
David Lender
| 16 Apr 2013
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Finesse gadgets can be hosted on your own web server or on the Finesse server itself.
To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More
Getting Started with Finesse Gadgets
David Lender
| 16 Apr 2013
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bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here
https://communities.cisco.com/docs/DOC-28452
You can explore the Finesse Developer Center
http://developer.cisco.com/web/finesse
and if you can’t find what you need, let us know.
...Read More
SampleGadget_WebService posted
David Lender
| 27 Mar 2013
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I. Disclaimer
-------------------------------------------------------------------------------
The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.
This is only a sample and is NOT intended to be a production quality
...Read More
SampleGadget_Logging gadget posted
David Lender
| 26 Feb 2013
Tweet
The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.
This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.
1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub
...Read More
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Agent Info to URL Launched Webapps from Gadgets
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Kevin Pickard
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Agent Info to URL Launched Webapps from Gadgets
webapp
agent info
url content
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10/28/11 4:36 PM
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Is there any way of passing Agent information (eg. ID, Extension) to the webapp launched in the following method from inside a gadget?
<Module>
<ModulePrefs title="My Gadget" height="300" />
<Content type="url" href="http://MyServer/Stats/Default.aspx" />
</Module>
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David Lender
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RE: Agent Info to URL Launched Webapps from Gadgets
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11/1/11 2:30 PM as a reply to Kevin Pickard.
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A gadget has access to the User Object (for agent info) and the Dialog Object (for call info). A gadget can read agent info from the agent object and include it in a URL.
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Kevin Pickard
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RE: Agent Info to URL Launched Webapps from Gadgets
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11/1/11 3:10 PM as a reply to David Lender.
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Thanks for the response David.
I am confused though as in the example I gave above the gadget content is strictly loaded from the URL (as shown) so where would the code be loaded to access the User Object?
I have written gadget code that successfully accesses the User object and such using the CDATA content format for a gadget as documented (see below) but using the URL format above how would this work? I have tried to have the remotely loaded gadget code access the object but it appears to me that the same AJAX environment is not setup when Finesse launches the gadget using this gadget format. Am I missing something?
This is the alternate gadget format as documented that allows me full access to the User object, etc.
<Module>
<ModulePrefs title="My Gadget" />
<Content type="html">
<![CDATA[
<script type="text/javascript">
... (gadget code here) ...
</script>
]]>
</Content>
</Module>
If there is some way of combining the two gadget styles that would be great because that is exactly what we want. I have been unable to figure that out though with the given documentation though.
Again thanks for your help David.
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David Lender
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RE: Agent Info to URL Launched Webapps from Gadgets
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11/3/11 7:47 PM as a reply to Kevin Pickard.
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You wouldnt use the url format you show above. You could use an iframe:
html += '<iframe src="https://na8.salesforce.com/search/SearchResults?searchType=2&str=David+Lender&search=Search&sen=0" width="100%" height="650"> </iframe>';
html += '</div>';
document.getElementById('agentout').innerHTML = html;
See the sample screenpop gadget in the sample gadgets section of the Documentation Libary in this tech center.
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Harishankar Venkatesan
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RE: Agent Info to URL Launched Webapps from Gadgets
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11/16/11 10:37 AM as a reply to David Lender.
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David,
Error "No Archive Found" is thrown when i try to extract the content of the Sample screenpop gadget in the sample gadgets section of the Documentation Libary in this tech center.
Any help is appreciated.
Thanks
Hari
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David Lender
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RE: New Message from Harishankar Venkatesan in 2385312 - General Questions:
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11/16/11 3:27 PM as a reply to Harishankar Venkatesan.
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Indeed the archive was corrupt. I have uploaded a new version of Screenpop.zip Can you please try again? Thanks.
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Harishankar Venkatesan
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RE: Agent Info to URL Launched Webapps from Gadgets
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11/18/11 5:06 PM as a reply to David Lender.
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David,
Thanks, it worked for me.
One quick question, When would "dialog.getMediaProperties()" return the original data set in the ICM script instead of the hardcoded data from dialog.js.
Thanks
Hari
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David Lender
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RE: New Message from Harishankar Venkatesan in 2385312 - General Questions:
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11/18/11 6:33 PM as a reply to Harishankar Venkatesan.
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In the production release due out in the next few months.
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Harishankar Venkatesan
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RE: Agent Info to URL Launched Webapps from Gadgets
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12/22/11 2:05 PM as a reply to David Lender.
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David,
Any dates on the next release?
Thanks
Hari
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