Blogs

Showing 1 - 5 of 22 results.
Items per Page 5
of 5
First Previous Last

Forums

« Back to General Questions

Unable to change Agent state to "Not Ready"

Combination View Flat View Tree View
Threads [ Previous | Next ]
Unable to change Agent state to "Not Ready"
Answer
11/30/11 12:26 PM
Hi guys,
 
After installing Finesse 8.5.3 sucessfully I logged in an angent and changed state to "ready".
 
Everytime I try to change the state to "not ready" I get the following error message:
 
"The operation timed out or failed. Please try again or contact the administrator".
 
Do anyone know, how to fix this error? Or is this a known issue?
 
I would also deliver logfiles, but I'm not sure, which of them are relevant for this error.
 
Thank you in advance for your help.
 
Regards,
Anatoli
Flag

RE: New Message from Anatoli Suckau in 2385312 - General Questions: Unable
Answer
11/30/11 10:07 PM as a reply to Anatoli Suckau.
Which Build are you using. Build 400 or Build 629?. The webservices and desktop log files would be helpful in determining the issue. Refer to the Finesse Installation Guide on How to Obtain Logs using the CLI command



file get activelog desktop recurs compress
Flag

RE: New Message from Anatoli Suckau in 2385312 - General Questions: Unable
Answer
12/1/11 11:39 AM as a reply to David Lender.
Hi David,
 
thank you for your response. We are using Build 400 with UCCE 7.5.1.
I attached the relevant logs and reproduced the error today 12/01/2011 at 11:00 a.m. (GMT + 1)
 
Hope the logs would help to determine the cause of the error.
 
Regards,
Anatoli
Attachments:
Flag

RE: New Message from Anatoli Suckau in 2385312 - General Questions: Unable
Answer
12/1/11 3:37 PM as a reply to Anatoli Suckau.
Build 400 has been deprecated. Please download and install build 629.
Flag

RE: New Message from Anatoli Suckau in 2385312 - General Questions: Unable
Answer
12/1/11 3:47 PM as a reply to Anatoli Suckau.
From the logs It looks like agent 100 you logged in is a supervisor. There are issues with supervisor and agent teams in build 400. Please upgrade to latest build and retest.
Flag

RE: Unable to change Agent state to "Not Ready"
Answer
12/1/11 3:47 PM as a reply to David Lender.
Also, Finesse build 629 requires UCCE 8.5(3) and UCM 8.6(1)
Flag

RE: Unable to change Agent state to "Not Ready"
Answer
12/22/11 1:05 PM as a reply to David Lender.
Hi David,
 
After upgrading our UCCE and CUCM and reinstalling Finesse (now Build -629) I've got the problem, that I can't find the UCCERealm.properties file in the directory. Is that configuration no more required?
 
Configuring the finesse server without that file, I get the error message: "Invalid username or password..."
 
Thank you in advance for your help.
 
Kind regards,
Anatoli
Flag

RE: New Message from Anatoli Suckau in 2385312 - General Questions: RE: Una
Answer
1/10/12 3:20 PM as a reply to Anatoli Suckau.
Correct, the UCCEREalm.properties file is no longer to be edited. Use Finesse Administration to configure the CTI Server and other properties.
 
Thank you.
 
After configuration of the CTI-Parameter and AWDB connection I have now the problem, that I'm not able to login.
  
Regarding the logs, it looks like the CTI-connection is working properly. The agents are also configured correct and a test login with CTIOS is also working.
 
I have attached the logfiles and hope you can help me again in this case.
 
Kind regards,
Anatoli
Attachments:
Flag

Collateral


No files available