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Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Configuring Finesse DR3 Install

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Configuring Finesse DR3 Install
dr3 install config cfadmin
Answer
12/1/11 6:16 PM
I have just installed the latest Finesse developer release (DR3 Build 629). All appeared to go okay. I have done the CSA disable step and rebooted. Again all okay so far.
 
I am now trying to do the cfadmin step. Now when I go to http://myfinessehost/cfadmin and login with the Application User credentials I see the following message.
 
"An error occurred while retrieving settings. Try

refreshing the page or pressing the Reset button."


         This message appears in each panel of the config screen. I tried filling in fields but the Submit button is greyed out. Doing the Reset or Refresh does not fix it.


         Has anyone seen this before?
 
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RE: Configuring Finesse DR3 Install
Answer
12/1/11 6:23 PM as a reply to Kevin Pickard.
I just realized I was trying to access the config screen from outside the domain. Trying again from within the domain now allows proper viewing and editing of the configuration.
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