Blogs

Showing 1 - 5 of 22 results.
Items per Page 5
of 5
First Previous Last

Forums

« Back to General Questions

Agent login getting "A generic sign in error has occurred."

Combination View Flat View Tree View
Threads [ Previous | Next ]
Agent login getting "A generic sign in error has occurred."
Answer
12/5/11 5:20 PM
Hi,
 
I've installed the lastest release of Finesse - build 629 - and I have UCCE 8.5(3) and UCM 8.6(1) running. I've done the configuration in the admin page - which was working for the previous Finesse release - but now, when I try to login the agent, I get the message"A generic sign in error has occurred."
 
I'm attaching the logs.
 
Can you help?
 
Thanks,
Zelino
Attachments:
Flag

RE: Agent login getting "A generic sign in error has occurred."
Answer
12/5/11 5:42 PM as a reply to Zelino Rocha.
I noticed this error in your desktop webservices log

UNABLE_TO_CONNECT_TO_XMPP_SERVER: %[request_method=CoreImpl.xmppStart()]: Unable to connect xmpp server

and this in stderror.out

java.lang.IllegalArgumentException: Illegal JID: finesse.


I have seen this before when no domain was specified for the VOS during the install.
Flag

RE: Agent login getting "A generic sign in error has occurred."
Answer
12/5/11 5:49 PM as a reply to David Lender.
Hi David,

Indeed the domain wasn't specified during installation. Is there a way to specify it after installation? Or any other way of resolving this?
Flag

RE: Agent login getting "A generic sign in error has occurred."
Answer
12/5/11 6:26 PM as a reply to Zelino Rocha.
David,

Even after setting the DNS and domain with the "set network dns" and "set network domain" and rebooting the server, I have the same error.
Flag

RE: New Message from Zelino Rocha in 2385312 - General Questions: RE: Agent
Answer
12/5/11 6:49 PM as a reply to Zelino Rocha.
There is no way to specify it after installation it is required during the install. You must perform a fresh install and specify the domain.



.
Flag

Collateral


No files available