Blogs

Finesse Developers,

Are you excited about Cisco Live in Orlando? We are because we're anxious to share all of the progress that the Finesse team has made over the past year. We also want to provide details on our Finesse 10.0 release.

There are two Finesse sessions this year:
  • BRKCCT1031 -- Cisco Finesse: Revolutionizing the Agent Experience
  • BRKCDN1001- Programming with the Finesse API
    • ...Read More

 

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.
...Read More

 

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.
...Read More

 

I. Disclaimer
-------------------------------------------------------------------------------

The SampleGadget_WebService sample gadget is intended to serve as an example of
using the gadgets.io.makerequest function to make a request of a web server that is
accessible via Finesse server.



This is only a sample and is NOT intended to be a production quality ...Read More

 

The SampleGadget_Logging sample gadget is intended to serve as an example of initializing and using the
Finesse logger.

This sample illustrates how to initialize the logger and log a message to the console and the Finesse agent logs on the Finesse server.

1. initialize private var
clientLogs = finesse.cslogger.ClientLogger;
2. connect with hub ...Read More

 

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Finesse DR 3 release

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Finesse DR 3 release
Answer
1/11/12 7:24 AM
Hi,
From where can i download the Finesse DR 3 release.
Please help.
 
Thanks
Hari
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RE: New Message from Harishankar Venkatesan in 2385312 - General Questions:
Answer
1/11/12 6:48 PM as a reply to Harishankar Venkatesan.
The DR 3 release is no longer available. All developers should use the FCS release which was made available 12/23/2011



Ordering info can be found here http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf



Page 139
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RE: Finesse DR 3 release
Answer
1/12/12 3:46 PM as a reply to David Lender.
Hi David,

Does the FCS release supports Outbound?

Thanks,
Zelino
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RE: New Message from Zelino Rocha in 2385312 - General Questions: RE: Fines
Answer
1/12/12 4:55 PM as a reply to Zelino Rocha.
Version 8.5(3) FCS of Finesse does NOT support Outbound option. That feature is high priority and should be available in 2012.
Flag

RE: Finesse DR 3 release
Answer
1/20/12 4:01 PM as a reply to David Lender.
Is there an NFR version of the shipping product available for development partners? Or do we have to purchase the FCS version itself? And if we do, do we get a discount for using it in a lab/NFR environment?
Flag

RE: New Message from Kevin Pickard in 2385312 - General Questions: RE: Fine
Answer
1/20/12 4:07 PM as a reply to Kevin Pickard.
You can download Finesse here



http://www.cisco.com/cisco/software/type.html?mdfid=283613135&catid=null



Yes Finesse is also included in the NFR kit.
Flag

RE: Finesse DR 3 release
Answer
1/20/12 4:40 PM as a reply to David Lender.
Thank you David. Is this the FCS release that you mentioned earlier?
Flag

RE: Finesse DR 3 release
Answer
1/20/12 5:03 PM as a reply to Kevin Pickard.
Also, when clicking through on the download it shows the following in the download rules.

"That you must purchase a Cisco Operating system Software feature set upgrade license if the feature set you intend to download is not included in your initial license"

Does that mean we still need to purchase something to use the download or is it just like the NFR or DR versions?
Flag

RE: New Message from Kevin Pickard in 2385312 - General Questions: RE: Fine
Answer
1/20/12 5:09 PM as a reply to Kevin Pickard.
The download is the Finesse .iso so it should be like the NFR or DR version. It does require a fresh install.
Flag

RE: Finesse DR 3 release
Answer
1/20/12 5:14 PM as a reply to David Lender.
Thanks again David. So is this ISO the same image as what is currently being shipped as the FCS version? Basically will we be developing against the same version that customers are currently buying?
Flag

RE: New Message from Kevin Pickard in 2385312 - General Questions: RE: Fine
Answer
1/20/12 6:44 PM as a reply to Kevin Pickard.
Yes. Note there will be a new developer release with associated SDK available shortly.
Flag

RE: Finesse DR 3 release
Answer
1/25/12 3:29 PM as a reply to David Lender.
Thanks David. How soon is "shortly"? Should I be spending the time to install, setup and test with the FCS release or just wait for the next developer release?
Flag

RE: New Message from Kevin Pickard in 2385312 - General Questions: RE: Fine
Answer
1/25/12 3:40 PM as a reply to Kevin Pickard.
Finesse version 8.5(4) is currently scheduled for March. There will likely be a Developer Only release prior to that.
Flag

RE: Finesse DR 3 release
Answer
1/25/12 3:46 PM as a reply to David Lender.
Thanks again David. So March is about 5 weeks away. Will the developer release be something like 1-2 weeks from now or closer to the March release date?
Flag

RE: New Message from Kevin Pickard in 2385312 - General Questions: RE: Fine
Answer
1/25/12 4:04 PM as a reply to Kevin Pickard.
I just found out there will NOT be a developer release before the March release of 8.5(4). We will, however, be posting the javascript libraries from 8.5(3).
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